Full backups failing with error Missing Account List: Difference between revisions
(Created page with "=== <h1>WAN CONCEPTS - Full backups failing</h1> === <hr> <br> <h2>Problem: </h2> <p><pre>/opt/zimbra/bin/zmbackup -f - all </pre> Error occurred: invalid request: Missing ac...") |
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== | {{BC|Certified}} | ||
__FORCETOC__ | |||
<div class="col-md-12 ibox-content"> | |||
=WAN CONCEPTS - Full backups failing= | |||
<hr> | <hr> | ||
{{KB|{{ZC}}|{{ZCS 8.8.15}}||||}} | |||
{{WIP}} | |||
====Problem: ==== | |||
/opt/zimbra/bin/zmbackup -f - all | |||
Error occurred: invalid request: Missing account list .</p> | Error occurred: invalid request: Missing account list .</p> | ||
'''Debug error''' - | '''Debug error''' - | ||
Error occurred: invalid request: Missing account list | Error occurred: invalid request: Missing account list | ||
class=com.zimbra.common.soap.SoapFaultException | class=com.zimbra.common.soap.SoapFaultException | ||
message=invalid request: Missing account list | message=invalid request: Missing account list | ||
Line 17: | Line 25: | ||
mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault> | mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.INVALID_REQUEST</Code><Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault> | ||
====Solution==== | |||
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. | This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. | ||
By moving old sessions directory and corrupt accounts.xml file resolve this issue. | By moving old sessions directory and corrupt accounts.xml file resolve this issue. | ||
Follow below steps:- | Follow below steps:- | ||
su - zimbra | |||
cd /opt/zimbra/backup | cd /opt/zimbra/backup | ||
mv sessions sessions.OLD | mv sessions sessions.OLD | ||
mv accounts.xml accounts.xml.OLD | mv accounts.xml accounts.xml.OLD | ||
Then verify by taking full backup - | Then verify by taking full backup - | ||
/opt/zimbra/bin/zmbackup -f -a all | |||
{| class="wikitable" style="background-color:#d0f0c0;" cellpadding="10" | |||
|'''Submitted by''': Sourabh Bhushan | |||
|} | |||
{{Article Footer|ZCS 8.8.15|2020-04-13}} | |||
Revision as of 15:02, 27 April 2020
WAN CONCEPTS - Full backups failing
- This article is a Work in Progress, and may be unfinished or missing sections.
Problem:
/opt/zimbra/bin/zmbackup -f - allError occurred: invalid request: Missing account list .
Debug error -
Error occurred: invalid request: Missing account list class=com.zimbra.common.soap.SoapFaultException message=invalid request: Missing account list isReceiversFault=false mIsLocal=false mDetail=<soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST
<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail> mFault=<soap:Fault><soap:Code><soap:Value>soap:Sender</soap:Value></soap:Code><soap:Reason><soap:Text>invalid request: Missing account list</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra">service.INVALID_REQUEST
<Trace>qtp509886383-7512:https://127.0.0.1:7071/service/admin/soap/BackupRequest:1440585474466:7971caa86fd4f1d9</Trace></Error></soapetail></soap:Fault>
Solution
This issue prompt when the accounts.xml file is missing or corrupt, that's why new backup is not able to read previous backup entry. By moving old sessions directory and corrupt accounts.xml file resolve this issue. Follow below steps:-
su - zimbra cd /opt/zimbra/backup mv sessions sessions.OLD mv accounts.xml accounts.xml.OLD
Then verify by taking full backup -
/opt/zimbra/bin/zmbackup -f -a all
Submitted by: Sourabh Bhushan |