Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"

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Article Information
This article applies to the following ZCS versions. ZCS 8.6 ZCS 8.5 ZCS 8.0

Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"

Purpose

When sending an email from ZWC, the user gets a pop-up saying A network service has occurred, and the mailbox.log shows multiple entries of "index - Failed to open Indexer" for that user.

Resolution

Reindex the afected mailbox:

zmprov rim user@example.com start

Additional Content

• This issue is already fixed in 8.7 according to the Bug 86938