Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"

Revision as of 15:33, 5 May 2015 by Jorge de la Cruz (talk | contribs) (Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer...")

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Admin Article

Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0


Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"

Purpose

When sending an email from ZWC, the user gets a pop-up saying A network service has occurred, and the mailbox.log shows multiple entries of "index - Failed to open Indexer" for that user.

Kb-network-error-001.png

Resolution

Reindex the afected mailbox:

zmprov rim user@example.com start

Additional Content

  • For detailed explanations of and corrections for the mistakes listed above, please refer to the Tips & Tricks blog.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 05/05/2015
Article ID: https://wiki.zimbra.com/index.php?title=Fix_a_%27A_network_service_has_occurred%27_error_with_mailbox.log_showing_%22index_-_Failed_to_open_Indexer%22 Date Modified: 2015-05-05



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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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