Difference between revisions of "Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer""

(Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer...")
 
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==Additional Content==
 
==Additional Content==
* For detailed explanations of and corrections for the mistakes listed above, please refer to the [https://community.zimbra.com/business/b/zimbratraining/archive/2014/10/15/did-you-know-using-filters-part-3-troubleshooting Tips & Tricks blog].
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* This issue is already fixed in 8.7 according to the [https://bugzilla.zimbra.com/show_bug.cgi?id=86938 Bug 86938]
  
  
 
{{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0|05/05/2015}}
 
{{Article Footer|Zimbra Collaboration 8.6, 8.5, 8.0|05/05/2015}}
{{NeedSME|SME1|SME2|Copyeditor}}
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{{NeedSME|Jorge|SME2|Copyeditor}}

Revision as of 10:15, 3 July 2015

Admin Article

Article Information

This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0


Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"

Purpose

When sending an email from ZWC, the user gets a pop-up saying A network service has occurred, and the mailbox.log shows multiple entries of "index - Failed to open Indexer" for that user.

Kb-network-error-001.png

Resolution

Reindex the afected mailbox:

zmprov rim user@example.com start

Additional Content

  • This issue is already fixed in 8.7 according to the Bug 86938


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 05/05/2015
Article ID: https://wiki.zimbra.com/index.php?title=Fix_a_%27A_network_service_has_occurred%27_error_with_mailbox.log_showing_%22index_-_Failed_to_open_Indexer%22 Date Modified: 2015-07-03



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Wiki/KB reviewed by Jorge SME2 Copyeditor Last edit by Jorge de la Cruz
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