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- Zimbra Tech Center
- Certified
- Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"
Fix a 'A network service has occurred' error with mailbox.log showing "index - Failed to open Indexer"
| KB 21936
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Last updated on 2015-07-11
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Last updated by Jorge de la Cruz
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Verified in:
 ZCS 8.6
ZCS 8.5
ZCS 8.0
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 - This is certified documentation and is protected for editing by Zimbra Employees & Moderators only. |
| KB 21936
|
Last updated on 2015-07-11
|
|
|
|
- This is certified documentation and is protected for editing by Zimbra Employees & Moderators only. |
- This article is a Work in Progress, and may be unfinished or missing sections.
Purpose
When sending an email from ZWC, the user gets a pop-up saying A network service has occurred, and the mailbox.log shows multiple entries of "index - Failed to open Indexer" for that user.
Resolution
Reindex the afected mailbox:
zmprov rim user@example.com start
Additional Content
- This issue is already fixed in 8.7 according to the Bug 86938
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| Wiki/KB reviewed by
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Jorge
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SME2
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Copyeditor
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Last edit by Jorge de la Cruz
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