Difference between revisions of "Fix Search and Indexing of PDF Attachments"

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  [Thu Sep 09 16:43:28.269358 2021] [:info] [pid 496] mod_convert: clean dir=/opt/zimbra/convertd/convert/convert
 
  [Thu Sep 09 16:43:28.269358 2021] [:info] [pid 496] mod_convert: clean dir=/opt/zimbra/convertd/convert/convert
 
  [Thu Sep 09 16:43:28.269713 2021] [:info] [pid 496] mod_convert: clean dir=/opt/zimbra/data/tmp/convert
 
  [Thu Sep 09 16:43:28.269713 2021] [:info] [pid 496] mod_convert: clean dir=/opt/zimbra/data/tmp/convert
  /opt/zimbra/common/bin/httpd: symbol lookup error: /opt/zimbra/keyview/FilterSDK/bin/pdfsr.so: undefined symbol: Satan
+
  /opt/zimbra/common/bin/httpd: symbol lookup error: /opt/zimbra/keyview/FilterSDK/bin/pdfsr.so: undefined symbol: atan
  
  

Revision as of 09:16, 15 September 2021

How to fix search and indexing of PDF attachments?


   KB 24354        Last updated on 2021-09-15  




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Problem

Search and indexing with the PDF files are broken because Convertd is unable to parse and index PDF files on Ubuntu OS.

These are the log entries generating while search fails with the PDF files.

Entries in Convertd Log:

# tail -f /opt/zimbra/log/convertd.log.2021-09-09 

[Thu Sep 09 16:43:28.269358 2021] [:info] [pid 496] mod_convert: clean dir=/opt/zimbra/convertd/convert/convert
[Thu Sep 09 16:43:28.269713 2021] [:info] [pid 496] mod_convert: clean dir=/opt/zimbra/data/tmp/convert
/opt/zimbra/common/bin/httpd: symbol lookup error: /opt/zimbra/keyview/FilterSDK/bin/pdfsr.so: undefined symbol: atan


Entries in Mailbox Log:

# tail -f /opt/zimbra/log/mailbox.log 

2021-09-09 16:43:28,294 WARN  [qtp231977479-116] [name=testuser6@example.com;mid=26;oip=192.168.2.148;port=41628;ua=ZimbraWebClient - FF91 (Win)/8.8.15_GA_4059;soapId=5d4a7c3;] ParsedMessage
- Unable to parse part=2 filename=download1.pdf content-type=application/pdf message-id=<1813334151.23.1631205655825.JavaMail.zimbra@example.com>
com.zimbra.cs.mime.MimeHandlerException: extraction failed
        at com.zimbra.cs.mime.handler.ConverterHandler.getContentImpl(ConverterHandler.java:122)
        at com.zimbra.cs.mime.MimeHandler.getContent(MimeHandler.java:180)
        at com.zimbra.cs.mime.ParsedMessage.analyzePart(ParsedMessage.java:1152)
        at com.zimbra.cs.mime.ParsedMessage.analyzeNonBodyParts(ParsedMessage.java:442)
        at com.zimbra.cs.mime.ParsedMessage.analyzeFully(ParsedMessage.java:473)
        at com.zimbra.cs.mailbox.Message.generateIndexData(Message.java:1405)


Solution

This issue is only with the Ubuntu OS, while search and indexing of PDF files is working on RHEL and CentOS.

These are the steps to fix the Convertd.

1) Take a backup of the file "/opt/zimbra/convertd/conf/httpd.conf".

2) Open the file "/opt/zimbra/convertd/conf/httpd.conf" with vi or any editor and find the section "<IfModule !mpm_winnt_module>" then add the following highlighted line and save the file.

Original entries:

 <IfModule !mpm_winnt_module>
     LoadModule convert_module /opt/zimbra/convertd/lib/libmod_convert.so
     ConvertHTMLDir      /opt/zimbra/keyview/ExportSDK/bin
     ConvertTextDir      /opt/zimbra/keyview/FilterSDK/bin 
     ConvertTempDir      /opt/zimbra/data/tmp
     #LockFile           /opt/zimbra/convertd/tmp/accept.lock
 </IfModule>


Entries after modification:

 <IfModule !mpm_winnt_module>
     LoadFile /lib/x86_64-linux-gnu/libm.so.6 
     LoadModule convert_module /opt/zimbra/convertd/lib/libmod_convert.so
     ConvertHTMLDir      /opt/zimbra/keyview/ExportSDK/bin
     ConvertTextDir      /opt/zimbra/keyview/FilterSDK/bin
     ConvertTempDir      /opt/zimbra/data/tmp
     #LockFile           /opt/zimbra/convertd/tmp/accept.lock
 </IfModule>


3) Now restart Convertd service.

su - zimbra 
zmconvertctl restart 


Submitted by: Heera Singh Koranga
Verified Against: Date Created:
Article ID: https://wiki.zimbra.com/index.php?title=Fix_Search_and_Indexing_of_PDF_Attachments Date Modified: 2021-09-15



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