Failed to create jetty.pkcs12

Revision as of 22:59, 17 September 2008 by Cfremon (talk | contribs) (Creating new troubleshooting page from content on Commercial Certificate in 5.x)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

If you are seeing the following error when you try to install the commercial certificate via Administration Console>Certificates,

Your certificate was not installed due to the error : system failure: XXXXX ERROR: failed to create jetty.pkcs12 
Message: Your certificate was not installed due to the error : system failure: XXXXX ERROR: failed to create jetty.pkcs12 
Error code: ZaCertWizard.prototype.installCallback Method: AjxException.UNKNOWN_ERROR Details:system failure: XXXXX 
ERROR: failed to create jetty.pkcs12

check the following:

1. Make sure the permissions of the /opt/zimbra/mailboxd/webapps/zimbraAdmin/tmp/ directory is set to 644 zimbra:zimbra.

2. Clear all the current aliases in the mailboxd keystore except for the jetty alias.

keytool -delete -alias tomcat -keystore /opt/zimbra/mailboxd/etc/keystore -storepass `zmlocalconfig -s -m nokey mailboxd_keystore_password`

3. If you are running ZCS version 5.0.5, comment out line #539 of the /opt/zimbra/bin/zmcertmgr utility before deploying the cert. This is bug 27581 [[1]].

4. Until 5.0.9, check that commercial.crt last char is a cr, bug 31034 [[2]].


Verified Against: ZCS 5.0.x Date Created: 9/17/2008
Article ID: https://wiki.zimbra.com/index.php?title=Failed_to_create_jetty.pkcs12 Date Modified: 2008-09-17



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

Jump to: navigation, search