Difference between revisions of "Exchange ActiveSync(EAS) Outlook 2013"

m
 
(5 intermediate revisions by 2 users not shown)
Line 1: Line 1:
{{ZC}}{{Article Infobox|||{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}|}}
+
{{BC|Certified}}
 
+
__FORCETOC__
 +
<div class="col-md-12 ibox-content">
 
=Outlook 2013 using EAS (Exchange ActiveSync)=
 
=Outlook 2013 using EAS (Exchange ActiveSync)=
 +
{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|}}
  
Outlook 2013 using EAS (Exchange ActiveSync) was released in ZCS 8.5 or above and is a Network Edition feature.
+
EAS (Exchange ActiveSync) was released in ZCS 8.5 and above and is a Network Edition feature.
 
 
 
 
 
==Preparing the COS and checking the license==
 
==Preparing the COS and checking the license==
 
Use the EAS feature in Outlook 2013 needs to have a Mobile Sync Accounts in the Zimbra License, you can check the license with the next command:
 
Use the EAS feature in Outlook 2013 needs to have a Mobile Sync Accounts in the Zimbra License, you can check the license with the next command:
Line 20: Line 20:
  
 
Open the '''Control Panel''' and search the Feature called '''Mail'''
 
Open the '''Control Panel''' and search the Feature called '''Mail'''
 +
 
[[File:Zimbra-eas-wiki-001.png|800px]]
 
[[File:Zimbra-eas-wiki-001.png|800px]]
  
 
Then, create '''New Profile''' for your EAS account, first click en '''Show Profiles'''
 
Then, create '''New Profile''' for your EAS account, first click en '''Show Profiles'''
 +
 
[[File:Zimbra-eas-wiki-002.png]]
 
[[File:Zimbra-eas-wiki-002.png]]
  
 
Then click in Add, and write a name for the Profile, in this case '''ZIMBRA EAS'''
 
Then click in Add, and write a name for the Profile, in this case '''ZIMBRA EAS'''
 +
 
[[File:Zimbra-eas-wiki-003.png|800px]]
 
[[File:Zimbra-eas-wiki-003.png|800px]]
  
 
In the next Window, select the second option called "Outlook.com or Exchange ActiveSync compatible service"
 
In the next Window, select the second option called "Outlook.com or Exchange ActiveSync compatible service"
 +
 
[[File:Zimbra-eas-wiki-004.png|800px]]
 
[[File:Zimbra-eas-wiki-004.png|800px]]
  
 
Then, the wizard will ask for the configuration about the Username and the server, in this example in the Server Name is the IP, but the proper way is use a valid FQDN name, like mail.example.com
 
Then, the wizard will ask for the configuration about the Username and the server, in this example in the Server Name is the IP, but the proper way is use a valid FQDN name, like mail.example.com
 +
 
[[File:Zimbra-eas-wiki-005.png|800px]]
 
[[File:Zimbra-eas-wiki-005.png|800px]]
  
Line 39: Line 44:
  
 
The wizard will finish with a completed message of the checking the server and the previous data
 
The wizard will finish with a completed message of the checking the server and the previous data
 +
 
[[File:Zimbra-eas-wiki-007.png]]
 
[[File:Zimbra-eas-wiki-007.png]]
  
 
And press Finish the wizard
 
And press Finish the wizard
 +
 
[[File:Zimbra-eas-wiki-008.png|800px]]
 
[[File:Zimbra-eas-wiki-008.png|800px]]
  
 
If we have other Profiles, we can select the Zimbra EAS one like default, or just mark ask when Outlook opens to select the proper Profile
 
If we have other Profiles, we can select the Zimbra EAS one like default, or just mark ask when Outlook opens to select the proper Profile
 +
 
[[File:Zimbra-eas-wiki-009.png]]
 
[[File:Zimbra-eas-wiki-009.png]]
  
Line 57: Line 65:
 
===Email, and Email Folders===
 
===Email, and Email Folders===
 
In Outlook 2013, check the number of the emails, and Folders that you have.
 
In Outlook 2013, check the number of the emails, and Folders that you have.
 +
 
[[File:Zimbra-eas-wiki-011.png|800px]]
 
[[File:Zimbra-eas-wiki-011.png|800px]]
  
 
Needs to be the same like in the WebClient, all the folders hierarchy and the content of the Folders.
 
Needs to be the same like in the WebClient, all the folders hierarchy and the content of the Folders.
 +
 
[[File:Zimbra-eas-wiki-012.png|800px]]
 
[[File:Zimbra-eas-wiki-012.png|800px]]
  
 
===Contacts===
 
===Contacts===
 
With the contacts, we will have all the Contacts synchronized between Outlook 2013 and the WebClient, here is the example of the WebClient.
 
With the contacts, we will have all the Contacts synchronized between Outlook 2013 and the WebClient, here is the example of the WebClient.
 +
 
[[File:Zimbra-eas-wiki-013.png|800px]]
 
[[File:Zimbra-eas-wiki-013.png|800px]]
  
 
And here is the example of the Contacts in the People option in Outlook 2013
 
And here is the example of the Contacts in the People option in Outlook 2013
 +
 
[[File:Zimbra-eas-wiki-014.png|800px]]
 
[[File:Zimbra-eas-wiki-014.png|800px]]
  
 
===Tasks===
 
===Tasks===
 
We can also sync the Tasks between our Outlook 2013 and the WebClient, here an example of a Task in the WebClient
 
We can also sync the Tasks between our Outlook 2013 and the WebClient, here an example of a Task in the WebClient
 +
 
[[File:Zimbra-eas-wiki-015.png|800px]]
 
[[File:Zimbra-eas-wiki-015.png|800px]]
  
 
After a few seconds, the same Task is available and synchronized in the Outlook 2013
 
After a few seconds, the same Task is available and synchronized in the Outlook 2013
 +
 
[[File:Zimbra-eas-wiki-016.png|800px]]
 
[[File:Zimbra-eas-wiki-016.png|800px]]
  
 
===Calendar===
 
===Calendar===
 
Zimbra with an account in EAS can synchronize the Calendar too, here is the example and appointment created on Outlook 2013
 
Zimbra with an account in EAS can synchronize the Calendar too, here is the example and appointment created on Outlook 2013
 +
 
[[File:Zimbra-eas-wiki-017.png|800px]]
 
[[File:Zimbra-eas-wiki-017.png|800px]]
  
 
And this is the same appointment, few seconds later in the WebClient
 
And this is the same appointment, few seconds later in the WebClient
 +
 
[[File:Zimbra-eas-wiki-018.png|800px]]
 
[[File:Zimbra-eas-wiki-018.png|800px]]
 +
 +
==Advantages of still using the ZCO with Outlook 2013 and above==
 +
Zimbra Connector for Outlook (ZCO) have much more options than a configuration with Outlook and EAS, with ZCO you can:
 +
* Have the Out-of-Office Synced
 +
* Can see and manage the Shared Items: Mail folders, Calendars, Adress Books, etc.
 +
* You can have the same rules in Webclient and also in Outlook with ZCO
 +
* All the signatures will sync, some users have different signatures with a "template emails"
 +
* Outlook with ZCO permits import a .PST from other Outlook version or previous Backup
 +
  
 
==Identified Support/Known Issues==
 
==Identified Support/Known Issues==
 
Known issues include the following bugs:
 
Known issues include the following bugs:
 
* Is not a Zimbra Issue, [https://social.technet.microsoft.com/Forums/office/en-US/4e6f660d-fe2a-426b-9506-19f6bf2816dc/cannot-movecopy-messages-from-pst-to-activesync-hotmail-folder?forum=outlook in a Microsoft Outlook 2013 EAS account, can't import PST files], only open it in Read-Only, if try to move some email from a opened .pst to the EAS folders, will obtain this error:
 
* Is not a Zimbra Issue, [https://social.technet.microsoft.com/Forums/office/en-US/4e6f660d-fe2a-426b-9506-19f6bf2816dc/cannot-movecopy-messages-from-pst-to-activesync-hotmail-folder?forum=outlook in a Microsoft Outlook 2013 EAS account, can't import PST files], only open it in Read-Only, if try to move some email from a opened .pst to the EAS folders, will obtain this error:
 +
 
[[File:Zimbra-eas-wiki-019.png|800px]]
 
[[File:Zimbra-eas-wiki-019.png|800px]]
 +
 
* [[https://bugzilla.zimbra.com/show_bug.cgi?id=83727 Bug 83727]] - Contacts sub-folders and Global Address List do not sync when using an Outlook 2013 Exchange ActiveSync profile.
 
* [[https://bugzilla.zimbra.com/show_bug.cgi?id=83727 Bug 83727]] - Contacts sub-folders and Global Address List do not sync when using an Outlook 2013 Exchange ActiveSync profile.
 
* [[https://bugzilla.zimbra.com/show_bug.cgi?id=83736 Bug 83736]] - Read receipt notifications are not received when enabled when using an Outlook 2013 Exchange ActiveSync profile.
 
* [[https://bugzilla.zimbra.com/show_bug.cgi?id=83736 Bug 83736]] - Read receipt notifications are not received when enabled when using an Outlook 2013 Exchange ActiveSync profile.

Latest revision as of 17:21, 18 January 2018

Outlook 2013 using EAS (Exchange ActiveSync)

   KB 21510        Last updated on 2018-01-18  




0.00
(0 votes)

EAS (Exchange ActiveSync) was released in ZCS 8.5 and above and is a Network Edition feature.

Preparing the COS and checking the license

Use the EAS feature in Outlook 2013 needs to have a Mobile Sync Accounts in the Zimbra License, you can check the license with the next command:

   zimbra@zimbra-sn-u14-10:~$ zmlicense -p | grep MobileSync*                                
   MobileSyncAccountsLimit=100
   MobileSyncEnabled=true

If we have a valid license and enough accounts to configure it, is the turn to enable the Mobile sync in the COS that we want under Home > Configure > Class of Service > YOURCOS > Zimbra Mobile

Zimbra-eas-wiki-000.png

Configuring the account in Microsoft Outlook 2013

We need to be sure that we are using Microsoft Outlook 2013, in 2010, 2007, etc will not work the EAS feature.

Open the Control Panel and search the Feature called Mail

Zimbra-eas-wiki-001.png

Then, create New Profile for your EAS account, first click en Show Profiles

Zimbra-eas-wiki-002.png

Then click in Add, and write a name for the Profile, in this case ZIMBRA EAS

Zimbra-eas-wiki-003.png

In the next Window, select the second option called "Outlook.com or Exchange ActiveSync compatible service"

Zimbra-eas-wiki-004.png

Then, the wizard will ask for the configuration about the Username and the server, in this example in the Server Name is the IP, but the proper way is use a valid FQDN name, like mail.example.com

Zimbra-eas-wiki-005.png

In case that uses a Self-Signed certificate, and don't have the valid CA and the SSL certificate installed on the Computer, will prompt this warning. The best option is have a valid Commercial SSL certificate.

Zimbra-eas-wiki-006.png

The wizard will finish with a completed message of the checking the server and the previous data

Zimbra-eas-wiki-007.png

And press Finish the wizard

Zimbra-eas-wiki-008.png

If we have other Profiles, we can select the Zimbra EAS one like default, or just mark ask when Outlook opens to select the proper Profile

Zimbra-eas-wiki-009.png

Test the syncronization between Outlook 2013 and the WebClient

Once the Profile is already configured, just click in the Outlook icon

Zimbra-eas-wiki-010.png

Once opened, we can check that we have all the items syncronized between the WebClient and Microsoft Outlook 2013. Note: We can't check the Shared Items for others users, like Mail folders, calendars, etc. In case that we want it, we need to install and configure the ZCO

Email, and Email Folders

In Outlook 2013, check the number of the emails, and Folders that you have.

Zimbra-eas-wiki-011.png

Needs to be the same like in the WebClient, all the folders hierarchy and the content of the Folders.

Zimbra-eas-wiki-012.png

Contacts

With the contacts, we will have all the Contacts synchronized between Outlook 2013 and the WebClient, here is the example of the WebClient.

Zimbra-eas-wiki-013.png

And here is the example of the Contacts in the People option in Outlook 2013

Zimbra-eas-wiki-014.png

Tasks

We can also sync the Tasks between our Outlook 2013 and the WebClient, here an example of a Task in the WebClient

Zimbra-eas-wiki-015.png

After a few seconds, the same Task is available and synchronized in the Outlook 2013

Zimbra-eas-wiki-016.png

Calendar

Zimbra with an account in EAS can synchronize the Calendar too, here is the example and appointment created on Outlook 2013

Zimbra-eas-wiki-017.png

And this is the same appointment, few seconds later in the WebClient

Zimbra-eas-wiki-018.png

Advantages of still using the ZCO with Outlook 2013 and above

Zimbra Connector for Outlook (ZCO) have much more options than a configuration with Outlook and EAS, with ZCO you can:

  • Have the Out-of-Office Synced
  • Can see and manage the Shared Items: Mail folders, Calendars, Adress Books, etc.
  • You can have the same rules in Webclient and also in Outlook with ZCO
  • All the signatures will sync, some users have different signatures with a "template emails"
  • Outlook with ZCO permits import a .PST from other Outlook version or previous Backup


Identified Support/Known Issues

Known issues include the following bugs:

Zimbra-eas-wiki-019.png

  • [Bug 83727] - Contacts sub-folders and Global Address List do not sync when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83736] - Read receipt notifications are not received when enabled when using an Outlook 2013 Exchange ActiveSync profile.
  • [Bug 83747] - Categories and Tags are not displaying in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83750] - Appointment and tasks display in HTML body format in Outlook 2013 Exchange ActiveSync.
  • [Bug 83790] - Contact notes do not display in the Zimbra Web Client when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83793] - Task reminders in the Zimbra Web Client do not sync when using Outlook 2013 Exchange ActiveSync.
  • [Bug 83801] - Numerous known issues when using Outlook 2013 Exchange ActiveSync.
Verified Against: ZCS 8.6, 8.5, 8.0 Date Created: 04/01/2014
Article ID: https://wiki.zimbra.com/index.php?title=Exchange_ActiveSync(EAS)_Outlook_2013 Date Modified: 2018-01-18



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

Jump to: navigation, search