Difference between revisions of "Errors in mailbox.log while running HSM"

(Created page with "===<h1>Errors in "mailbox.log" while running HSM</h1>=== <hr> <br> <h2>Problem:</h2> Errors in "mailbox.log" while running HSM Errors : <pre> 2016-12-20 07:43:19,249 WARN...")
 
 
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Errors in "mailbox.log" while running HSM
 
Errors in "mailbox.log" while running HSM
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2016-12-20 07:43:19,249 WARN  [BlobMover] [mid=40;] hsm - Unable to look up account 7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6.
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2016-12-20 07:43:19,250 INFO  [BlobMover] [mid=40;] hsm - Skipping mailbox 40 because it has been moved to another server.
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2016-12-20 07:43:20,245 WARN  [BlobMover] [mid=1;] hsm - Unable to look up account e3cce2b2-7a41-4b6d-afde-bad6e6173518.
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2016-12-20 07:43:20,245 INFO  [BlobMover] [mid=1;] hsm - Skipping mailbox 1 because it has been moved to another server.
  
Errors :
 
 
<pre>
 
2016-12-20 07:43:19,249 WARN  [BlobMover] [mid=40;] hsm - Unable to look up account 7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6.
 
2016-12-20 07:43:19,250 INFO  [BlobMover] [mid=40;] hsm - Skipping mailbox 40 because it has been moved to another server.
 
2016-12-20 07:43:20,245 WARN  [BlobMover] [mid=1;] hsm - Unable to look up account e3cce2b2-7a41-4b6d-afde-bad6e6173518.
 
2016-12-20 07:43:20,245 INFO  [BlobMover] [mid=1;] hsm - Skipping mailbox 1 because it has been moved to another server.
 
</pre>
 
  
 
Also it throws error "No Such Account" while trying to purge and trying to get the account information.
 
Also it throws error "No Such Account" while trying to purge and trying to get the account information.
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The cause of this error is the mailbox which has zimbraID "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" and "e3cce2b2-7a41-4b6d-afde-bad6e6173518" moved to another mailbox host, but not purged.
 
The cause of this error is the mailbox which has zimbraID "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" and "e3cce2b2-7a41-4b6d-afde-bad6e6173518" moved to another mailbox host, but not purged.
  
1. Find out the email address which is mapped with zimbraId's.
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1). Find out the email address which is mapped with zimbraId's.
  
 
  mysql -e 'select * from zimbra.mailbox where account_id="7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"'
 
  mysql -e 'select * from zimbra.mailbox where account_id="7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"'
 
  mysql -e 'select * from zimbra.mailbox where account_id="e3cce2b2-7a41-4b6d-afde-bad6e6173518"'
 
  mysql -e 'select * from zimbra.mailbox where account_id="e3cce2b2-7a41-4b6d-afde-bad6e6173518"'
  
2. Create same user with existing zimbra id.
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2). Create same user with existing zimbra id.
  
 
  zmprov ca user1@domain.com.com test123 zimbraId "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"
 
  zmprov ca user1@domain.com.com test123 zimbraId "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"
 
  zmprov ca user2@domain.com.com test123 zimbraId "e3cce2b2-7a41-4b6d-afde-bad6e6173518"
 
  zmprov ca user2@domain.com.com test123 zimbraId "e3cce2b2-7a41-4b6d-afde-bad6e6173518"
  
3. Delete the user because it doesn't exist.
+
3). Delete the user because it doesn't exist.
  
 
  zmprov da user1@domain.com.com
 
  zmprov da user1@domain.com.com
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Submitted by:  Navdeep Mathur
"Navdeep Mathur"
 
 
 
<mathurn@zimbra.com>
 

Latest revision as of 02:44, 19 August 2017

Errors in "mailbox.log" while running HSM



Problem:

Errors in "mailbox.log" while running HSM

2016-12-20 07:43:19,249 WARN  [BlobMover] [mid=40;] hsm - Unable to look up account 7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6.
2016-12-20 07:43:19,250 INFO  [BlobMover] [mid=40;] hsm - Skipping mailbox 40 because it has been moved to another server.
2016-12-20 07:43:20,245 WARN  [BlobMover] [mid=1;] hsm - Unable to look up account e3cce2b2-7a41-4b6d-afde-bad6e6173518.
2016-12-20 07:43:20,245 INFO  [BlobMover] [mid=1;] hsm - Skipping mailbox 1 because it has been moved to another server.


Also it throws error "No Such Account" while trying to purge and trying to get the account information.

zmprov -l ga user1@domain.com.com
ERROR: account.NO_SUCH_ACCOUNT (no such account: user1@domain.com.com)
zmprov -l ga user2@domain.com.com
ERROR: account.NO_SUCH_ACCOUNT (no such account: user2@domain.com.com)
zmpurgeoldmbox -a user1@domain.com.com -s `zmhostname`
Error occurred: system failure: Account user1@domain.com.com not found
zmpurgeoldmbox -a user2@domain.com.com -s `zmhostname`
Error occurred: system failure: Account user2@domain.com.com not found

Solution:

The cause of this error is the mailbox which has zimbraID "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" and "e3cce2b2-7a41-4b6d-afde-bad6e6173518" moved to another mailbox host, but not purged.

1). Find out the email address which is mapped with zimbraId's.

mysql -e 'select * from zimbra.mailbox where account_id="7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"'
mysql -e 'select * from zimbra.mailbox where account_id="e3cce2b2-7a41-4b6d-afde-bad6e6173518"'

2). Create same user with existing zimbra id.

zmprov ca user1@domain.com.com test123 zimbraId "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"
zmprov ca user2@domain.com.com test123 zimbraId "e3cce2b2-7a41-4b6d-afde-bad6e6173518"

3). Delete the user because it doesn't exist.

zmprov da user1@domain.com.com
zmprov da user2@domain.com.com


Submitted by: Navdeep Mathur

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