Errors in mailbox.log while running HSM: Difference between revisions
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Errors in "mailbox.log" while running HSM | Errors in "mailbox.log" while running HSM | ||
2016-12-20 07:43:19,249 WARN [BlobMover] [mid=40;] hsm - Unable to look up account 7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6. | |||
2016-12-20 07:43:19,250 INFO [BlobMover] [mid=40;] hsm - Skipping mailbox 40 because it has been moved to another server. | |||
2016-12-20 07:43:20,245 WARN [BlobMover] [mid=1;] hsm - Unable to look up account e3cce2b2-7a41-4b6d-afde-bad6e6173518. | |||
2016-12-20 07:43:20,245 INFO [BlobMover] [mid=1;] hsm - Skipping mailbox 1 because it has been moved to another server. | |||
Also it throws error "No Such Account" while trying to purge and trying to get the account information. | Also it throws error "No Such Account" while trying to purge and trying to get the account information. | ||
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The cause of this error is the mailbox which has zimbraID "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" and "e3cce2b2-7a41-4b6d-afde-bad6e6173518" moved to another mailbox host, but not purged. | The cause of this error is the mailbox which has zimbraID "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" and "e3cce2b2-7a41-4b6d-afde-bad6e6173518" moved to another mailbox host, but not purged. | ||
1. Find out the email address which is mapped with zimbraId's. | 1). Find out the email address which is mapped with zimbraId's. | ||
mysql -e 'select * from zimbra.mailbox where account_id="7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"' | mysql -e 'select * from zimbra.mailbox where account_id="7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"' | ||
mysql -e 'select * from zimbra.mailbox where account_id="e3cce2b2-7a41-4b6d-afde-bad6e6173518"' | mysql -e 'select * from zimbra.mailbox where account_id="e3cce2b2-7a41-4b6d-afde-bad6e6173518"' | ||
2. Create same user with existing zimbra id. | 2). Create same user with existing zimbra id. | ||
zmprov ca user1@domain.com.com test123 zimbraId "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" | zmprov ca user1@domain.com.com test123 zimbraId "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" | ||
zmprov ca user2@domain.com.com test123 zimbraId "e3cce2b2-7a41-4b6d-afde-bad6e6173518" | zmprov ca user2@domain.com.com test123 zimbraId "e3cce2b2-7a41-4b6d-afde-bad6e6173518" | ||
3. Delete the user because it doesn't exist. | 3). Delete the user because it doesn't exist. | ||
zmprov da user1@domain.com.com | zmprov da user1@domain.com.com | ||
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Submitted by: Navdeep Mathur | |||
Latest revision as of 02:44, 19 August 2017
Errors in "mailbox.log" while running HSM
Problem:
Errors in "mailbox.log" while running HSM
2016-12-20 07:43:19,249 WARN [BlobMover] [mid=40;] hsm - Unable to look up account 7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6. 2016-12-20 07:43:19,250 INFO [BlobMover] [mid=40;] hsm - Skipping mailbox 40 because it has been moved to another server. 2016-12-20 07:43:20,245 WARN [BlobMover] [mid=1;] hsm - Unable to look up account e3cce2b2-7a41-4b6d-afde-bad6e6173518. 2016-12-20 07:43:20,245 INFO [BlobMover] [mid=1;] hsm - Skipping mailbox 1 because it has been moved to another server.
Also it throws error "No Such Account" while trying to purge and trying to get the account information.
zmprov -l ga user1@domain.com.com ERROR: account.NO_SUCH_ACCOUNT (no such account: user1@domain.com.com)
zmprov -l ga user2@domain.com.com ERROR: account.NO_SUCH_ACCOUNT (no such account: user2@domain.com.com)
zmpurgeoldmbox -a user1@domain.com.com -s `zmhostname` Error occurred: system failure: Account user1@domain.com.com not found
zmpurgeoldmbox -a user2@domain.com.com -s `zmhostname` Error occurred: system failure: Account user2@domain.com.com not found
Solution:
The cause of this error is the mailbox which has zimbraID "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" and "e3cce2b2-7a41-4b6d-afde-bad6e6173518" moved to another mailbox host, but not purged.
1). Find out the email address which is mapped with zimbraId's.
mysql -e 'select * from zimbra.mailbox where account_id="7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6"' mysql -e 'select * from zimbra.mailbox where account_id="e3cce2b2-7a41-4b6d-afde-bad6e6173518"'
2). Create same user with existing zimbra id.
zmprov ca user1@domain.com.com test123 zimbraId "7c1a9843-dbaf-496d-bc3a-bd9ddb2344f6" zmprov ca user2@domain.com.com test123 zimbraId "e3cce2b2-7a41-4b6d-afde-bad6e6173518"
3). Delete the user because it doesn't exist.
zmprov da user1@domain.com.com zmprov da user2@domain.com.com
Submitted by: Navdeep Mathur
