Error while try to use the Advanced AJAX option

Revision as of 13:43, 5 May 2015 by Jorge de la Cruz (talk | contribs) (Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Error while try to use the Advanced AJAX option= ==Purpose== While trying to log into Zimbra using th...")

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This article applies to the following ZCS versions.

ZCS 8.6 Article ZCS 8.6ZCS 8.5 Article ZCS 8.5ZCS 8.0 Article ZCS 8.0

Error while try to use the Advanced AJAX option


While trying to log into Zimbra using the Advanced AJAX option -- Can't. After entering the username and password and then enter -- Zimbra displays Loading... but never actually loads. There is a link that says Switch to the Standard (HTML) version and if we do that the mail loads. Yet, every-time we try to use the Advanced AJAX it fails to load.


  • Change the Start Folder in User Preferences from the admin console: from in:inbox to in:sent
  • Log In via Ajax WebMail
  • Look for "mounted and invalid shares". These will be the ones with their name striked out
  • Check in the inbox, calendar and briefcase. Delete any that are found.

After this, change the start folder back to inbox and try to login again.

Additional Content

  • No related content.

Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 05/05/2015
Article ID: Date Modified: 2015-05-05

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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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