Error while try to use the Advanced AJAX option: Difference between revisions

(Created page with "{{WIP}}{{Article Infobox|{{admin}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}}} =Error while try to use the Advanced AJAX option= ==Purpose== While trying to log into Zimbra using th...")
 
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=Error while try to use the Advanced AJAX option=
=Error while try to use the Advanced AJAX option=
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==Purpose==
==Purpose==
While trying to log into Zimbra using the Advanced AJAX option -- Can't. After entering the username and password and then enter -- Zimbra displays Loading... but never actually loads. There is a link that says Switch to the Standard (HTML) version and if we do that the mail loads. Yet, every-time we try to use the Advanced AJAX it fails to load.
While trying to log into Zimbra using the Advanced AJAX option -- Can't. After entering the username and password and then enter -- Zimbra displays Loading... but never actually loads. There is a link that says Switch to the Standard (HTML) version and if we do that the mail loads. Yet, every-time we try to use the Advanced AJAX it fails to load.

Latest revision as of 18:09, 11 July 2015

Error while try to use the Advanced AJAX option

   KB 21926        Last updated on 2015-07-11  




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Purpose

While trying to log into Zimbra using the Advanced AJAX option -- Can't. After entering the username and password and then enter -- Zimbra displays Loading... but never actually loads. There is a link that says Switch to the Standard (HTML) version and if we do that the mail loads. Yet, every-time we try to use the Advanced AJAX it fails to load.

Resolution

  • Change the Start Folder in User Preferences from the admin console: from in:inbox to in:sent
  • Log In via Ajax WebMail
  • Look for "mounted and invalid shares". These will be the ones with their name striked out
  • Check in the inbox, calendar and briefcase. Delete any that are found.

After this, change the start folder back to inbox and try to login again.

Additional Content

  • No related content.


Verified Against: Zimbra Collaboration 8.6, 8.5, 8.0 Date Created: 05/05/2015
Article ID: https://wiki.zimbra.com/index.php?title=Error_while_try_to_use_the_Advanced_AJAX_option Date Modified: 2015-07-11



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Wiki/KB reviewed by SME1 SME2 Copyeditor Last edit by Jorge de la Cruz
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