Difference between revisions of "Error when trying to start mailbox services"

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Revision as of 12:41, 15 May 2018

"Keystore was tampered with.." error when trying to start mailbox services

   KB 23328        Last updated on 2018-05-15  

(0 votes)


Error when trying to start mailbox services:

Exception in thread "main" java.io.IOException: Keystore was tampered with, or password was incorrect
        at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:771)
        at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:38)
        at java.security.KeyStore.load(KeyStore.java:1185)


This problem comes up because the Java keystore is either changed, or not accessible. Regenerating the certificates creates a new keystore.

To do so, first move the old keystore:

mv /opt/zimbra/mailboxd/etc/keystore /root/keystore.old

Then re-generate certificates and restart the mailbox service:

/opt/zimbra/bin/zmcertmgr createca -new
/opt/zimbra/bin/zmcertmgr createcrt -new -days 3650
/opt/zimbra/bin/zmcertmgr deployca
/opt/zimbra/bin/zmcertmgr deploycrt self
/opt/zimbra/bin/zmcertmgr viewdeployedcrt

zmmailboxdctl restart

Submitted by: Sourabh Bhushan

Verified Against: ZCS 8.8, 8.7, 8.6 Date Created: 8/8/2017
Article ID: https://wiki.zimbra.com/index.php?title=Error_when_trying_to_start_mailbox_services Date Modified: 2018-05-15

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Wiki/KB reviewed by Heera SME2 Copyeditor Last edit by Shanxt
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