Difference between revisions of "Error when trying to start mailbox services"

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=Error when trying to start mailbox services=
 
=Error when trying to start mailbox services=
 
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==Problem==
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====Problem====
  
 
Error when trying to start mailbox services:
 
Error when trying to start mailbox services:
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==Solution==
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====Solution====
  
 
This problem comes up because the Java keystore is either changed, or not accessible.  
 
This problem comes up because the Java keystore is either changed, or not accessible.  

Revision as of 12:39, 15 May 2018

Error when trying to start mailbox services

   KB 23328        Last updated on 2018-05-15  




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Problem

Error when trying to start mailbox services:

Exception in thread "main" java.io.IOException: Keystore was tampered with, or password was incorrect
        at sun.security.provider.JavaKeyStore.engineLoad(JavaKeyStore.java:771)
        at sun.security.provider.JavaKeyStore$JKS.engineLoad(JavaKeyStore.java:38)
        at java.security.KeyStore.load(KeyStore.java:1185)


Solution

This problem comes up because the Java keystore is either changed, or not accessible. Regenerating the certificates creates a new keystore.

To do so, first move the old keystore:

mv /opt/zimbra/mailboxd/etc/keystore /root/keystore.old

Then re-generate certificates and restart the mailbox service:

/opt/zimbra/bin/zmcertmgr createca -new
/opt/zimbra/bin/zmcertmgr createcrt -new -days 3650
/opt/zimbra/bin/zmcertmgr deployca
/opt/zimbra/bin/zmcertmgr deploycrt self
/opt/zimbra/bin/zmcertmgr viewdeployedcrt

zmmailboxdctl restart

Submitted by: Sourabh Bhushan

Verified Against: ZCS 8.8, 8.7, 8.6 Date Created: 8/8/2017
Article ID: https://wiki.zimbra.com/index.php?title=Error_when_trying_to_start_mailbox_services Date Modified: 2018-05-15



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Wiki/KB reviewed by Heera SME2 Copyeditor Last edit by Shanxt
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