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Sharing Add-In Is Not Available


In some cases Outlook may disable the Zimbra Sharing Add-In. The Sharing Add-In is what enables you to share folders with others and access the contents other users have shared with you. If Outlook disabled the Sharing Add-In, you must manually enable it.


You don't see the sharing tab in the folder properties dialog


You don't see the 'Other Users Mailbox' in the 'File'->'Open' menu



Verify the Sharing AddIn is not disabled:

  • Navigate to Help->About->Disabled Items
  • If Zimbra Sharing AddIn appears, select it and click the Enable button

Verify the Zimbra Client Extension is enabled:

  • Navigate to Tools->Options->Other->Advanced Options->AddIn Manager
  • Verify Zimbra Client Extension is Enabled
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