Difference between revisions of "EnableSharingAddin"

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{{BC|Community Sandbox}}
 
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__FORCETOC__
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<div class="col-md-12 ibox-content">
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=Sharing Add-In Is Not Available=
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{{KB|{{Unsupported}}|{{ZCS 8.0}}|{{ZCS 7.0}}|}}
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{{Archive}}{{WIP}}
 
===Description===
 
===Description===
 
In some cases Outlook may disable the Zimbra Sharing Add-In.  The Sharing Add-In is what enables you to share folders with others and access the contents other users have shared with you.  If Outlook disabled the Sharing Add-In, you must manually enable it.
 
In some cases Outlook may disable the Zimbra Sharing Add-In.  The Sharing Add-In is what enables you to share folders with others and access the contents other users have shared with you.  If Outlook disabled the Sharing Add-In, you must manually enable it.
Line 20: Line 24:
 
===Verify that the Sharing AddIn is not disabled===
 
===Verify that the Sharing AddIn is not disabled===
  
* If you are using a version older than 4.0.273
 
 
   * Navigate to Help->About->Disabled Items
 
   * Navigate to Help->About->Disabled Items
 
   * If Zimbra Sharing AddIn appears, select it and click the Enable button
 
   * If Zimbra Sharing AddIn appears, select it and click the Enable button
  
* If you are using version 4.0.273 or newer
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* If you are using version 4.0.273 or newer, also
 
   * Find the following registry key and set its value to 3
 
   * Find the following registry key and set its value to 3
 
   * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SharingAddin.Addin\LoadBehavior
 
   * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SharingAddin.Addin\LoadBehavior
Line 31: Line 34:
 
* Navigate to Tools->Options->Other->Advanced Options->AddIn Manager
 
* Navigate to Tools->Options->Other->Advanced Options->AddIn Manager
 
* Verify Zimbra Client Extension is Enabled
 
* Verify Zimbra Client Extension is Enabled
 +
 +
===Extra Troubleshooting of Zimbra Client Extension===
 +
Note: On one install it became necessary to delete the outcmd.dat file before the registry key would stay changed. Otherwise it became necessary to run the registry key every single time outlook was closed. Info came from Sam in [http://www.zimbra.com/forums/outlook-connector/10316-outlook-sharing-no-longer-available-2.html#post61774 this post].  Do not make the following mods unless you experience problems after changing the registry key as mentioned above.
 +
*Close outlook.
 +
*Open a command prompt and navigate to the %appdata%\microsoft\outlook folder. Delete the outcmd.dat file.
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*Restore the LoadBehavior registry key to 3 and run outlook.
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===Windows Vista===
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This still applies to the Windows Vistas users as well.
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{{Article Footer|Zimbra Collaboration 8.0, 7.0|04/16/2014}}
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[[Category:Troubleshooting ZCO]]

Latest revision as of 17:57, 11 July 2015

Sharing Add-In Is Not Available

   KB 1734        Last updated on 2015-07-11  




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(0 votes)

Description

In some cases Outlook may disable the Zimbra Sharing Add-In. The Sharing Add-In is what enables you to share folders with others and access the contents other users have shared with you. If Outlook disabled the Sharing Add-In, you must manually enable it.

Symptoms

You don't see the sharing tab in the folder properties dialog

SharingTab.jpg

You don't see the 'Other Users Mailbox' in the 'File'->'Open' menu

SharingMenu.jpg

Resolution

Find the ZCO version

Navigate to Start -> Control Panel -> Add or Remove Programs, select "ZCS Connector for Outlook", and click the "Click here for support information" link. That will display the ZCO version.

Verify that the Sharing AddIn is not disabled

 * Navigate to Help->About->Disabled Items
 * If Zimbra Sharing AddIn appears, select it and click the Enable button
  • If you are using version 4.0.273 or newer, also
 * Find the following registry key and set its value to 3
 * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SharingAddin.Addin\LoadBehavior
 

Verify the Zimbra Client Extension is enabled

  • Navigate to Tools->Options->Other->Advanced Options->AddIn Manager
  • Verify Zimbra Client Extension is Enabled

Extra Troubleshooting of Zimbra Client Extension

Note: On one install it became necessary to delete the outcmd.dat file before the registry key would stay changed. Otherwise it became necessary to run the registry key every single time outlook was closed. Info came from Sam in this post. Do not make the following mods unless you experience problems after changing the registry key as mentioned above.

  • Close outlook.
  • Open a command prompt and navigate to the %appdata%\microsoft\outlook folder. Delete the outcmd.dat file.
  • Restore the LoadBehavior registry key to 3 and run outlook.

Windows Vista

This still applies to the Windows Vistas users as well.

Verified Against: Zimbra Collaboration 8.0, 7.0 Date Created: 04/16/2014
Article ID: https://wiki.zimbra.com/index.php?title=EnableSharingAddin Date Modified: 2015-07-11



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