Sharing Add-In Is Not Available

   KB 1734        Last updated on 07/11/2015  

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 - This article is a Community contribution and may include unsupported customizations.
 - This is archive documentation, which means it is not supported or valid for recent versions of Zimbra Collaboration.
 - This article is a Work in Progress, and may be unfinished or missing sections.


In some cases Outlook may disable the Zimbra Sharing Add-In. The Sharing Add-In is what enables you to share folders with others and access the contents other users have shared with you. If Outlook disabled the Sharing Add-In, you must manually enable it.


You don't see the sharing tab in the folder properties dialog


You don't see the 'Other Users Mailbox' in the 'File'->'Open' menu



Find the ZCO version

Navigate to Start -> Control Panel -> Add or Remove Programs, select "ZCS Connector for Outlook", and click the "Click here for support information" link. That will display the ZCO version.

Verify that the Sharing AddIn is not disabled

 * Navigate to Help->About->Disabled Items
 * If Zimbra Sharing AddIn appears, select it and click the Enable button
  • If you are using version 4.0.273 or newer, also
 * Find the following registry key and set its value to 3
 * HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SharingAddin.Addin\LoadBehavior

Verify the Zimbra Client Extension is enabled

  • Navigate to Tools->Options->Other->Advanced Options->AddIn Manager
  • Verify Zimbra Client Extension is Enabled

Extra Troubleshooting of Zimbra Client Extension

Note: On one install it became necessary to delete the outcmd.dat file before the registry key would stay changed. Otherwise it became necessary to run the registry key every single time outlook was closed. Info came from Sam in this post. Do not make the following mods unless you experience problems after changing the registry key as mentioned above.

  • Close outlook.
  • Open a command prompt and navigate to the %appdata%\microsoft\outlook folder. Delete the outcmd.dat file.
  • Restore the LoadBehavior registry key to 3 and run outlook.

Windows Vista

This still applies to the Windows Vistas users as well.

Verified Against: Zimbra Collaboration 8.0, 7.0 Date Created: 04/16/2014
Article ID: https://wiki.zimbra.com/index.php?title=EnableSharingAddin Date Modified: 07/11/2015

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