Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)
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Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)
Purpose
Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)
Resolution
This is because encrypted archives are rejected by default. To unblock it via the admin console, go to: Configure > Global Settings > AS/AV > Antivirus Settings and un-check 'Block encrypted archives.'
Go to Configure:
Then select Global Settings:
Select now on AS/AV:
Uncheck the Antivirus Settings and un-check 'Block encrypted archives' option:
Then restart the Antivirus service:
zmclamdctl restart
Additional Content
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