Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF): Difference between revisions
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[[File:Kb-disable-encrypted-pdf-004.png|800px]] | [[File:Kb-disable-encrypted-pdf-004.png|800px]] | ||
Then restart the | Then restart the Antivirus service: | ||
zmclamdctl start | zmclamdctl start | ||
Revision as of 13:03, 24 April 2015
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 Article Information |
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| This article applies to the following ZCS versions. |
Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)
Purpose
Emails are blocked with the notification VIRUS (Heuristics.Encrypted.PDF)
Resolution
This is because encrypted archives are rejected by default. To unblock it via the admin console, go to: Configure > Global Settings > AS/AV > Antivirus Settings and un-check 'Block encrypted archives.'
Go to Configure:
Then select Global Settings:
Select now on AS/AV:
Uncheck the Antivirus Settings and un-check 'Block encrypted archives' option:
Then restart the Antivirus service:
zmclamdctl start
Additional Content
- Not related content.
