DwtTreeitem parent must be a DwtTree or DwtTreeitem: Difference between revisions
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=DwtTreeitem parent must be a DwtTree or DwtTreeitem= | =DwtTreeitem parent must be a DwtTree or DwtTreeitem= | ||
{{KB|{{ZC}}|{{ZCS 8.6}}|{{ZCS 8.5}}|{{ZCS 8.0}}|}} | |||
{{WIP}} | |||
==Purpose== | ==Purpose== | ||
'''Symptom:''' clicking on a new message does nothing. | '''Symptom:''' clicking on a new message does nothing. |
Latest revision as of 17:50, 11 July 2015
DwtTreeitem parent must be a DwtTree or DwtTreeitem
Purpose
Symptom: clicking on a new message does nothing. The following error is produced in the mailbox.log file when trying to open a new message:
DwtTreeitem parent must be a DwtTree or DwtTreeitem Error code: -1 Method: DwtTreeitem
Resolution
The problem was caused by outdated zimlet that was not compatible with ZCS 8.x. The zimlet can be found on the following link: https://gallery.zimbra.com/type/zimlet/attach-contacts. If we check that link, below the download section, we can see the Compatibility section, that shows:
Compatibility: ZCS 6.0.7
We see that the zimlet has not been written for ZCS 8.x
Disabling the zimlet resolved the issue.
Additional Content
- See the Zimbra Bug 96244