Debug Assertion - ZCB/Blackberry Enterprise Server Error

Revision as of 21:51, 25 November 2009 by Cfremon (talk | contribs) (Adding Article Footer and Categories, reformatting bullet points)

Error Message:

Application popup: Microsoft Visual C++ Debug Library : Debug Assertion Failed!

Program: In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe File: dbgheap.c Line: 1143

If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct

  • Stop Blackberry Controller services
  • Start MS Outlook 2007
  • Does Outlook prompts for a profile to be used?
  • If Yes, choose BlackberryServer profile
  • If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
  • If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
  • At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
  • Once MS Outlook has started with no errors, close Outlook
  • Start BB Controller service
Verified Against: unknown Date Created: 6/16/2009
Article ID: Date Modified: 2009-11-25

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