Debug Assertion - ZCB/Blackberry Enterprise Server Error: Difference between revisions
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== Error | ===Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error=== | ||
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====Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error Homepage==== | |||
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Please see [[Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error]] | |||
*Does Outlook prompts for a profile to be used? | ====Symptom==== | ||
*If Yes, choose BlackberryServer profile | |||
*If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected' | If you experience a Microsoft Visual C++ Debug Library: Debug Assertion Failed!, you could have issues with the BlackBerryServer profile. You'll get an application popup saying: | ||
*If BlackberryServer profile has never started before, please allow MS Outlook to build this profile. | |||
*At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use. | :: Microsoft Visual C++ Debug Library : Debug Assertion | ||
:: Failed! | |||
:: Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe | |||
:: File: dbgheap.c | |||
:: Line: 1143 | |||
====Resolution Steps==== | |||
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# Stop Blackberry Controller services | |||
# Start MS Outlook 2007 | |||
#* Does Outlook prompts for a profile to be used? | |||
#** If Yes, choose BlackberryServer profile | |||
#** If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected' | |||
#* If BlackberryServer profile has never started before, please allow MS Outlook to build this profile. | |||
#* At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use. | |||
# Once MS Outlook has started with no errors, close Outlook | |||
# Start BB Controller service | |||
{{Article Footer|unknown|6/16/2009}} | {{Article Footer|unknown|6/16/2009}} | ||
[[Category:Troubleshooting ZCB]] | [[Category:Troubleshooting ZCB]] |
Revision as of 21:50, 22 December 2010
Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error
Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error Homepage
Please see Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error
Symptom
If you experience a Microsoft Visual C++ Debug Library: Debug Assertion Failed!, you could have issues with the BlackBerryServer profile. You'll get an application popup saying:
- Microsoft Visual C++ Debug Library : Debug Assertion
- Failed!
- Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe
- File: dbgheap.c
- Line: 1143
Resolution Steps
- Stop Blackberry Controller services
- Start MS Outlook 2007
- Does Outlook prompts for a profile to be used?
- If Yes, choose BlackberryServer profile
- If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
- If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
- At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
- Does Outlook prompts for a profile to be used?
- Once MS Outlook has started with no errors, close Outlook
- Start BB Controller service