Debug Assertion - ZCB/Blackberry Enterprise Server Error: Difference between revisions

(Changing categories)
mNo edit summary
Line 1: Line 1:
== Error Message: ==
===Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error===


Application popup: Microsoft Visual C++ Debug Library : Debug Assertion
----
Failed!


Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe
====Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error Homepage====
File: dbgheap.c
Line: 1143


'''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct
----
'''
 
*Stop Blackberry Controller services
Please see [[Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error]]
*Start MS Outlook 2007
 
*Does Outlook prompts for a profile to be used?
====Symptom====
*If Yes, choose BlackberryServer profile
 
*If No, stop, please correct this issue.  /Control Panels/Mail.  Make sure 'Prompt to choose  a profile is  selected'
If you experience a Microsoft Visual C++ Debug Library: Debug Assertion Failed!, you could have issues with the BlackBerryServer profile. You'll get an application popup saying:
*If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.  
 
*At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
:: Microsoft Visual C++ Debug Library : Debug Assertion
*Once MS Outlook has started with no errors, close Outlook
:: Failed!
*Start BB Controller service
:: Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe
:: File: dbgheap.c
:: Line: 1143
 
====Resolution Steps====
 
----
 
# Stop Blackberry Controller services
# Start MS Outlook 2007
#* Does Outlook prompts for a profile to be used?
#** If Yes, choose BlackberryServer profile
#** If No, stop, please correct this issue.  /Control Panels/Mail.  Make sure 'Prompt to choose  a profile is  selected'
#* If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.  
#* At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
# Once MS Outlook has started with no errors, close Outlook
# Start BB Controller service


{{Article Footer|unknown|6/16/2009}}
{{Article Footer|unknown|6/16/2009}}


[[Category:Troubleshooting ZCB]]
[[Category:Troubleshooting ZCB]]

Revision as of 21:50, 22 December 2010

Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error


Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error Homepage


Please see Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error

Symptom

If you experience a Microsoft Visual C++ Debug Library: Debug Assertion Failed!, you could have issues with the BlackBerryServer profile. You'll get an application popup saying:

Microsoft Visual C++ Debug Library : Debug Assertion
Failed!
Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe
File: dbgheap.c
Line: 1143

Resolution Steps


  1. Stop Blackberry Controller services
  2. Start MS Outlook 2007
    • Does Outlook prompts for a profile to be used?
      • If Yes, choose BlackberryServer profile
      • If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
    • If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
    • At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
  3. Once MS Outlook has started with no errors, close Outlook
  4. Start BB Controller service
Verified Against: unknown Date Created: 6/16/2009
Article ID: https://wiki.zimbra.com/index.php?title=Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error Date Modified: 2010-12-22



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

Jump to: navigation, search