Difference between revisions of "Debug Assertion - ZCB/Blackberry Enterprise Server Error"
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'''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct | '''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct | ||
''' | ''' | ||
| − | + | *Stop Blackberry Controller services | |
| − | + | *Start MS Outlook 2007 | |
| − | + | *Does Outlook prompts for a profile to be used? | |
| − | + | *If Yes, choose BlackberryServer profile | |
| − | + | *If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected' | |
| − | + | *If BlackberryServer profile has never started before, please allow MS Outlook to build this profile. | |
| − | + | *At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use. | |
| − | + | *Once MS Outlook has started with no errors, close Outlook | |
| − | + | *Start BB Controller service | |
| + | |||
| + | {{Article Footer|unknown|6/16/2009}} | ||
| + | |||
| + | [[Category:Troubleshooting]] | ||
| + | [[Category:ZCB]] | ||
Revision as of 21:51, 25 November 2009
Error Message:
Application popup: Microsoft Visual C++ Debug Library : Debug Assertion Failed!
Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe File: dbgheap.c Line: 1143
If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct
- Stop Blackberry Controller services
- Start MS Outlook 2007
- Does Outlook prompts for a profile to be used?
- If Yes, choose BlackberryServer profile
- If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
- If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
- At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
- Once MS Outlook has started with no errors, close Outlook
- Start BB Controller service
