Difference between revisions of "Debug Assertion - ZCB/Blackberry Enterprise Server Error"
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| − | == Error | + | ===Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error=== |
| − | + | ---- | |
| − | |||
| − | + | ====Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error Homepage==== | |
| − | |||
| − | |||
| − | + | ---- | |
| − | + | ||
| − | + | Please see [[Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error]] | |
| − | + | ||
| − | *Does Outlook prompts for a profile to be used? | + | ====Symptom==== |
| − | *If Yes, choose BlackberryServer profile | + | |
| − | *If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected' | + | If you experience a Microsoft Visual C++ Debug Library: Debug Assertion Failed!, you could have issues with the BlackBerryServer profile. You'll get an application popup saying: |
| − | *If BlackberryServer profile has never started before, please allow MS Outlook to build this profile. | + | |
| − | *At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use. | + | :: Microsoft Visual C++ Debug Library : Debug Assertion |
| − | + | :: Failed! | |
| − | + | :: Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe | |
| + | :: File: dbgheap.c | ||
| + | :: Line: 1143 | ||
| + | |||
| + | ====Resolution Steps==== | ||
| + | |||
| + | ---- | ||
| + | |||
| + | # Stop Blackberry Controller services | ||
| + | # Start MS Outlook 2007 | ||
| + | #* Does Outlook prompts for a profile to be used? | ||
| + | #** If Yes, choose BlackberryServer profile | ||
| + | #** If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected' | ||
| + | #* If BlackberryServer profile has never started before, please allow MS Outlook to build this profile. | ||
| + | #* At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use. | ||
| + | # Once MS Outlook has started with no errors, close Outlook | ||
| + | # Start BB Controller service | ||
{{Article Footer|unknown|6/16/2009}} | {{Article Footer|unknown|6/16/2009}} | ||
[[Category:Troubleshooting ZCB]] | [[Category:Troubleshooting ZCB]] | ||
Revision as of 21:50, 22 December 2010
Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error
Editing Debug Assertion - ZCB/Blackberry Enterprise Server Error Homepage
Please see Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error
Symptom
If you experience a Microsoft Visual C++ Debug Library: Debug Assertion Failed!, you could have issues with the BlackBerryServer profile. You'll get an application popup saying:
- Microsoft Visual C++ Debug Library : Debug Assertion
- Failed!
- Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe
- File: dbgheap.c
- Line: 1143
Resolution Steps
- Stop Blackberry Controller services
- Start MS Outlook 2007
- Does Outlook prompts for a profile to be used?
- If Yes, choose BlackberryServer profile
- If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
- If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
- At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
- Does Outlook prompts for a profile to be used?
- Once MS Outlook has started with no errors, close Outlook
- Start BB Controller service
