Debug Assertion - ZCB/Blackberry Enterprise Server Error: Difference between revisions
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'''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct | '''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct | ||
''' | ''' | ||
*Stop Blackberry Controller services | |||
*Start MS Outlook 2007 | |||
*Does Outlook prompts for a profile to be used? | |||
*If Yes, choose BlackberryServer profile | |||
*If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected' | |||
*If BlackberryServer profile has never started before, please allow MS Outlook to build this profile. | |||
*At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use. | |||
*Once MS Outlook has started with no errors, close Outlook | |||
*Start BB Controller service | |||
{{Article Footer|unknown|6/16/2009}} | |||
[[Category:Troubleshooting]] | |||
[[Category:ZCB]] |
Revision as of 21:51, 25 November 2009
Error Message:
Application popup: Microsoft Visual C++ Debug Library : Debug Assertion Failed!
Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe File: dbgheap.c Line: 1143
If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct
- Stop Blackberry Controller services
- Start MS Outlook 2007
- Does Outlook prompts for a profile to be used?
- If Yes, choose BlackberryServer profile
- If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
- If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
- At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
- Once MS Outlook has started with no errors, close Outlook
- Start BB Controller service