Difference between revisions of "Debug Assertion - ZCB/Blackberry Enterprise Server Error"

(New page: == Error Message: == Application popup: Microsoft Visual C++ Debug Library : Debug Assertion Failed! Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe File: dbghe...)
 
m (Adding Article Footer and Categories, reformatting bullet points)
Line 10: Line 10:
 
'''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct
 
'''If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct
 
'''
 
'''
  - Stop Blackberry Controller services
+
*Stop Blackberry Controller services
  - Start MS Outlook 2007
+
*Start MS Outlook 2007
  - Does Outlook prompts for a profile to be used?
+
*Does Outlook prompts for a profile to be used?
  - If Yes, choose BlackberryServer profile
+
*If Yes, choose BlackberryServer profile
  - If No, stop, please correct this issue.  /Control Panels/Mail.  Make sure 'Prompt to choose  a profile is  selected'
+
*If No, stop, please correct this issue.  /Control Panels/Mail.  Make sure 'Prompt to choose  a profile is  selected'
  - If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.  
+
*If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.  
  - At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
+
*At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
  - Once MS Outlook has started with no errors, close Outlook
+
*Once MS Outlook has started with no errors, close Outlook
  - Start BB Controller service
+
*Start BB Controller service
 +
 
 +
{{Article Footer|unknown|6/16/2009}}
 +
 
 +
[[Category:Troubleshooting]]
 +
[[Category:ZCB]]

Revision as of 21:51, 25 November 2009

Error Message:

Application popup: Microsoft Visual C++ Debug Library : Debug Assertion Failed!

Program: ...ch In Motion\BlackBerry Enterprise Server\BlackBerryAgent.exe File: dbgheap.c Line: 1143

If you experience the above Microsoft Visual C++ Debug Library Debug Assertion error, please follow the below steps to correct

  • Stop Blackberry Controller services
  • Start MS Outlook 2007
  • Does Outlook prompts for a profile to be used?
  • If Yes, choose BlackberryServer profile
  • If No, stop, please correct this issue. /Control Panels/Mail. Make sure 'Prompt to choose a profile is selected'
  • If BlackberryServer profile has never started before, please allow MS Outlook to build this profile.
  • At this point you will may see additional Debug Assertion errors, click on retry on each of these to allow MS Outlook to prepare this profile for use.
  • Once MS Outlook has started with no errors, close Outlook
  • Start BB Controller service
Verified Against: unknown Date Created: 6/16/2009
Article ID: https://wiki.zimbra.com/index.php?title=Debug_Assertion_-_ZCB/Blackberry_Enterprise_Server_Error Date Modified: 2009-11-25



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