DbgViewHttpTrace: Difference between revisions
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If the Wizard hangs or exhibits unexpected behavior, and you can reproduce the problem, run these tools as described below to generate debugging data to send to us. This process is analogous to enabling the SOAP/XML debug window for the Web Client ($set:debug [1-3]). | If the Wizard hangs or exhibits unexpected behavior, and you can reproduce the problem, run these tools as described below to generate debugging data to send to us. This process is analogous to enabling the SOAP/XML debug window for the Web Client ($set:debug [1-3]). | ||
There are two components (both free): WinHttpTraceCfg (part of Windows Server 2003 [[http://www.microsoft.com/downloads/details.aspx?displaylang=en | There are two components (both free): WinHttpTraceCfg (part of Windows Server 2003 [[http://www.microsoft.com/downloads/details.aspx?displaylang=en | ||
Revision as of 14:19, 11 April 2007
Note: If Outlook, Import Wizard, or Migration Wizard is crashing completely instead of hanging or behaving strangely, generate a core dump instead.
Tools for debugging Outlook
Beginning with the version of the Connector for Outlook released with ZCS 3.1 (ZimbraOlkConnector-3.1.0_GA_327_3.0.866), the manual DbgView/HttpTrace procedure described below is no longer necessary. The new Connector installs its own logging utility.
Tools for debugging problems with the Import Wizard and Migration Wizard
Look for logs and .msg files in the folder where the Wizard executable is.
If the Wizard hangs or exhibits unexpected behavior, and you can reproduce the problem, run these tools as described below to generate debugging data to send to us. This process is analogous to enabling the SOAP/XML debug window for the Web Client ($set:debug [1-3]).
There are two components (both free): WinHttpTraceCfg (part of Windows Server 2003 [[http://www.microsoft.com/downloads/details.aspx?displaylang=en