Convertd failed after upgrade to 8.7.1 from 8.7
Revision as of 21:09, 28 April 2020 by David Bingham (talk | contribs)
Contents
Convertd failed after upgrade to 8.7.1 from 8.7
Purpose
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
- A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
- A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview* drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0
Resolution
Run this command as root user in ZCS 8.7.1:
cd /opt/zimbra ln -s /opt/zimbra/keyview-10.13.0.0 keyview
Then as zimbra user
zmconvertdctl start
Additional Content
- Thank you to our forum user Jdunphy for the fix - https://forums.zimbra.org/viewtopic.php?f=13&t=60720
- Bugzilla about the convertd issue https://bugzilla.zimbra.com/show_bug.cgi?id=107106
