Convertd failed after upgrade to 8.7.1 from 8.7
Convertd failed after upgrade to 8.7.1 from 8.7.1
Purpose
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the log:
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
- A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
- A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview* drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0
Resolution
Run this command as zimbra user in ZCS 8.7.1:
ln -s /opt/zimbra/keyview-10.13.0.0 keyview zmconvertdctl start
Additional Content
- Thank you to our forum user Jdunphy for the fix - https://forums.zimbra.org/viewtopic.php?f=13&t=60720