Convertd failed after upgrade to 8.7.1 from 8.7: Difference between revisions
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Revision as of 23:32, 31 October 2016
Convertd failed after upgrade to 8.7.1 from 8.7
Purpose
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
- A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
- A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview* drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0
Resolution
Run this command as root user in ZCS 8.7.1:
cd /opt/zimbra ln -s /opt/zimbra/keyview-10.13.0.0 keyview
Then as zimbra user
zmconvertdctl start
Additional Content
- Thank you to our forum user Jdunphy for the fix - https://forums.zimbra.org/viewtopic.php?f=13&t=60720
- Bugzilla about the convertd issue https://bugzilla.zimbra.com/show_bug.cgi?id=107106