Convertd failed after upgrade to 8.7.1 from 8.7: Difference between revisions
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==Additional Content== | ==Additional Content== | ||
* Thank you to our forum user Jdunphy for the fix - [https://forums.zimbra.org/viewtopic.php?f=13&t=60720 https://forums.zimbra.org/viewtopic.php?f=13&t=60720] | * Thank you to our forum user Jdunphy for the fix - [https://forums.zimbra.org/viewtopic.php?f=13&t=60720 https://forums.zimbra.org/viewtopic.php?f=13&t=60720] | ||
* Bugzilla about the convertd issue [https://bugzilla.zimbra.com/show_bug.cgi?id=107106 https://bugzilla.zimbra.com/show_bug.cgi?id=107106] | |||
{{Article Footer|Zimbra Collaboration 8.7.1, 8.7|10/29/2016}} | {{Article Footer|Zimbra Collaboration 8.7.1, 8.7|10/29/2016}} | ||
{{NeedSME|Jorge|Raunaq|Jorge}} | {{NeedSME|Jorge|Raunaq|Jorge}} |
Revision as of 19:12, 29 October 2016
Convertd failed after upgrade to 8.7.1 from 8.7.1
Purpose
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
- A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
- A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview* drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0
Resolution
Run this command as zimbra user in ZCS 8.7.1:
ln -s /opt/zimbra/keyview-10.13.0.0 keyview zmconvertdctl start
Additional Content
- Thank you to our forum user Jdunphy for the fix - https://forums.zimbra.org/viewtopic.php?f=13&t=60720
- Bugzilla about the convertd issue https://bugzilla.zimbra.com/show_bug.cgi?id=107106