Convertd failed after upgrade to 8.7.1 from 8.7: Difference between revisions
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=Convertd failed after upgrade to 8.7.1 from 8.7= | =Convertd failed after upgrade to 8.7.1 from 8.7= | ||
{{KB|{{ZC}}|{{ZCS 8.7 | {{KB|{{ZC}}|{{ZCS 8.7}}|||}} | ||
==Purpose== | ==Purpose== | ||
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* Bugzilla about the convertd issue [https://bugzilla.zimbra.com/show_bug.cgi?id=107106 https://bugzilla.zimbra.com/show_bug.cgi?id=107106] | * Bugzilla about the convertd issue [https://bugzilla.zimbra.com/show_bug.cgi?id=107106 https://bugzilla.zimbra.com/show_bug.cgi?id=107106] | ||
{{Article Footer|Zimbra Collaboration | {{Article Footer|Zimbra Collaboration 8.7|10/29/2016}} | ||
{{NeedSME|Jorge|Raunaq|Jorge}} | {{NeedSME|Jorge|Raunaq|Jorge}} |
Latest revision as of 21:09, 28 April 2020
Convertd failed after upgrade to 8.7.1 from 8.7
Purpose
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:
mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
- A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
- A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview* drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0
Resolution
Run this command as root user in ZCS 8.7.1:
cd /opt/zimbra ln -s /opt/zimbra/keyview-10.13.0.0 keyview
Then as zimbra user
zmconvertdctl start
Additional Content
- Thank you to our forum user Jdunphy for the fix - https://forums.zimbra.org/viewtopic.php?f=13&t=60720
- Bugzilla about the convertd issue https://bugzilla.zimbra.com/show_bug.cgi?id=107106