Difference between revisions of "Convertd failed after upgrade to 8.7.1 from 8.7"

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__FORCETOC__
 
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<div class="col-md-12 ibox-content">
 
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=Convertd failed after upgrade to 8.7.1 from 8.7.1=
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=Convertd failed after upgrade to 8.7.1 from 8.7=
{{KB|{{ZC}}|{{ZCS 8.7.1}}|{{ZCS 8.7}}||}}
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{{KB|{{ZC}}|{{ZCS 8.7}}|||}}
  
 
==Purpose==
 
==Purpose==
Line 18: Line 18:
  
 
==Resolution==
 
==Resolution==
Run this command as zimbra user in ZCS 8.7.1:
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Run this command as '''root''' user in ZCS 8.7.1:
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cd /opt/zimbra
 
  ln -s /opt/zimbra/keyview-10.13.0.0 keyview
 
  ln -s /opt/zimbra/keyview-10.13.0.0 keyview
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Then as '''zimbra''' user
 
  zmconvertdctl start
 
  zmconvertdctl start
  
 
==Additional Content==
 
==Additional Content==
 
* Thank you to our forum user Jdunphy for the fix - [https://forums.zimbra.org/viewtopic.php?f=13&t=60720 https://forums.zimbra.org/viewtopic.php?f=13&t=60720]
 
* Thank you to our forum user Jdunphy for the fix - [https://forums.zimbra.org/viewtopic.php?f=13&t=60720 https://forums.zimbra.org/viewtopic.php?f=13&t=60720]
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* Bugzilla about the convertd issue [https://bugzilla.zimbra.com/show_bug.cgi?id=107106 https://bugzilla.zimbra.com/show_bug.cgi?id=107106]
  
 
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{{Article Footer|Zimbra Collaboration 8.7|10/29/2016}}
{{Article Footer|Zimbra Collaboration 8.7.1, 8.7|10/29/2016}}
 
 
{{NeedSME|Jorge|Raunaq|Jorge}}
 
{{NeedSME|Jorge|Raunaq|Jorge}}

Latest revision as of 21:09, 28 April 2020

Convertd failed after upgrade to 8.7.1 from 8.7

   KB 23086        Last updated on 2020-04-28  




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Purpose

If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:

mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
  • A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
  • A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0

Resolution

Run this command as root user in ZCS 8.7.1:

cd /opt/zimbra
ln -s /opt/zimbra/keyview-10.13.0.0 keyview

Then as zimbra user

zmconvertdctl start

Additional Content

Verified Against: Zimbra Collaboration 8.7 Date Created: 10/29/2016
Article ID: https://wiki.zimbra.com/index.php?title=Convertd_failed_after_upgrade_to_8.7.1_from_8.7 Date Modified: 2020-04-28



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Wiki/KB reviewed by Jorge Raunaq Jorge Last edit by David Bingham
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