Difference between revisions of "Convertd failed after upgrade to 8.7.1 from 8.7"

m (Purpose)
(Additional Content)
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==Additional Content==
 
==Additional Content==
 
* Thank you to our forum user Jdunphy for the fix - [https://forums.zimbra.org/viewtopic.php?f=13&t=60720 https://forums.zimbra.org/viewtopic.php?f=13&t=60720]
 
* Thank you to our forum user Jdunphy for the fix - [https://forums.zimbra.org/viewtopic.php?f=13&t=60720 https://forums.zimbra.org/viewtopic.php?f=13&t=60720]
 
+
* Bugzilla about the convertd issue [https://bugzilla.zimbra.com/show_bug.cgi?id=107106 https://bugzilla.zimbra.com/show_bug.cgi?id=107106]
  
 
{{Article Footer|Zimbra Collaboration 8.7.1, 8.7|10/29/2016}}
 
{{Article Footer|Zimbra Collaboration 8.7.1, 8.7|10/29/2016}}
 
{{NeedSME|Jorge|Raunaq|Jorge}}
 
{{NeedSME|Jorge|Raunaq|Jorge}}

Revision as of 19:12, 29 October 2016

Convertd failed after upgrade to 8.7.1 from 8.7.1

   KB 23086        Last updated on 2016-10-29  




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Purpose

If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:

mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
  • A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
  • A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0

Resolution

Run this command as zimbra user in ZCS 8.7.1:

ln -s /opt/zimbra/keyview-10.13.0.0 keyview
zmconvertdctl start

Additional Content

Verified Against: Zimbra Collaboration 8.7.1, 8.7 Date Created: 10/29/2016
Article ID: https://wiki.zimbra.com/index.php?title=Convertd_failed_after_upgrade_to_8.7.1_from_8.7 Date Modified: 2016-10-29



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Wiki/KB reviewed by Jorge Raunaq Jorge Last edit by Jorge de la Cruz
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