Convertd failed after upgrade to 8.7.1 from 8.7: Difference between revisions

(Created page with "{{BC|Certified}} __FORCETOC__ <div class="col-md-12 ibox-content"> =Convertd failed after upgrade to 8.7.1 from 8.7.1= {{KB|{{ZC}}|{{ZCS 8.7.1}}|{{ZCS 8.7}}||}} ==Purpose== I...")
 
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==Purpose==
==Purpose==
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the log:
If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the '''convertd.log''':
  mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
  mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory



Revision as of 10:07, 29 October 2016

Convertd failed after upgrade to 8.7.1 from 8.7.1

   KB 23086        Last updated on 2016-10-29  




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Purpose

If you have upgraded to ZCS 8.7.1 from 8.7, convertd will fail to start providing this message in the convertd.log:

mod_convert: init failed: /opt/zimbra/keyview/ExportSDK/bin/mwxsr.so: cannot open shared object file: No such file or directory
  • A server with ZCS 8.7.0 has this structure
[zimbra@zmail ~]$ ls -l keyview
lrwxrwxrwx 1 root root 29 Oct 29 05:42 keyview -> /opt/zimbra/keyview-10.13.0.0
  • A server with ZCS 8.7.1 has this structure (mind the missing the symlink)
[zimbra@zmail ~]$ ls -ldt keyview*
drwxr-xr-x 6 root root 4096 Oct 29 05:41 keyview-10.13.0.0

Resolution

Run this command as zimbra user in ZCS 8.7.1:

ln -s /opt/zimbra/keyview-10.13.0.0 keyview
zmconvertdctl start

Additional Content


Verified Against: Zimbra Collaboration 8.7.1, 8.7 Date Created: 10/29/2016
Article ID: https://wiki.zimbra.com/index.php?title=Convertd_failed_after_upgrade_to_8.7.1_from_8.7 Date Modified: 2016-10-29



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Wiki/KB reviewed by Jorge Raunaq Jorge Last edit by Jorge de la Cruz
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