Convertd Errors: Difference between revisions

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== Symptoms ==
== Symptoms ==


A malfunctioning convertd system will have many errors similar to the following in the /opt/zimbra/log/zimbra.log file:
From time to time convertd may generate many warnings similar to the following in the /opt/zimbra/log/zimbra.log:
 
   2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif,  
   2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif,  
   Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
   Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
   com.zimbra.cs.mime.MimeHandlerException: cannot extract text
   com.zimbra.cs.mime.MimeHandlerException: cannot extract text


These errors indicate that the conversion system cannot correctly handle an attachment.  They are not necessarily indicative of a problem with the configuration of your server or the convertd system.  There are many messages that are not parseable by convertd, and those are just moved aside without problems.
These warnings indicate that the conversion system cannot correctly handle an attachment.  They are not necessarily indicative of a problem with the configuration of your server or the convertd system.  There are many messages that are not parseable by convertd, and those are just ignored without problems.


{{Article Footer|unknown|11/2/2006}}
{{Article Footer|unknown|11/2/2006}}

Revision as of 19:02, 30 July 2014

Troubleshooting convertd errors

Convertd problems can also cause errors when importing a file with the Import Wizard.

Symptoms

From time to time convertd may generate many warnings similar to the following in the /opt/zimbra/log/zimbra.log:

 2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif, 
 Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
 com.zimbra.cs.mime.MimeHandlerException: cannot extract text

These warnings indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just ignored without problems.

Verified Against: unknown Date Created: 11/2/2006
Article ID: https://wiki.zimbra.com/index.php?title=Convertd_Errors Date Modified: 2014-07-30



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