Convertd Errors

Troubleshooting convertd errors

Convertd problems can also cause errors when importing a file with the Import Wizard.

Symptoms

A malfunctioning convertd system will have many errors similar to the following in the /opt/zimbra/log/zimbra.log file:

 2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif, 
 Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
 com.zimbra.cs.mime.MimeHandlerException: cannot extract text

These errors indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just moved aside without problems.