Convertd Errors: Difference between revisions

(Adding category)
(Changing/adding categories)
Line 35: Line 35:
{{Article Footer|unknown|11/2/2006}}
{{Article Footer|unknown|11/2/2006}}


[[Category:Troubleshooting]]
[[Category:Troubleshooting Mailbox]]
[[Category:Troubleshooting Migration]]
[[Category:Troubleshooting Migration]]
[[Category:CentOS]]
[[Category:RHEL]]

Revision as of 23:33, 18 February 2010

Troubleshooting convertd errors

Problems with the conversion system can lead to mail being deferred by Postfix. Convertd problems can also cause errors when importing a file with the Import Wizard.

Symptoms

A malfunctioning convertd system will have many errors similar to the following in the /opt/zimbra/log/zimbra.log file:

 2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif, 
 Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
 com.zimbra.cs.mime.MimeHandlerException: cannot extract text

These errors indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just moved aside without problems.

If you see one of these, then you have a configuration problem:

 Caused by: com.zimbra.cs.convert.ConversionException: Error loading shared library kvfilter.

Problems with convertd will also cause the following type of errors in your /var/log/zimbra.log file, if Postfix is accepting messages for your system:

 Nov  2 04:41:26 myhost postfix/lmtp[29387]: F213E10BC2CE: to=<somebody@domain.com>,
 relay=myhost.mydomain.com[192.168.1.100], delay=29088, status=deferred (host myhost.mydomain.com[192.168.1.100]
 said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))

Convertd problems seem to be most common on systems running CentOS and systems running 64-bit Red Hat Enterprise Linux.

Solutions

Install the following libraries on your system:

 compat-libstdc++-33
 compat-libstdc++-296

On 64-bit systems, you will also have to get the 32-bit version of compat-libstdc++-33. On RHEL4, you do this by running:

 up2date compat-libstdc++-33 --arch=i386

This is in addition to the 64-bit version downloaded above.

Verified Against: unknown Date Created: 11/2/2006
Article ID: https://wiki.zimbra.com/index.php?title=Convertd_Errors Date Modified: 2010-02-18



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

Jump to: navigation, search