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| == Troubleshooting convertd errors == | | {{BC|Community Sandbox}} |
| | __FORCETOC__ |
| | <div class="col-md-12 ibox-content"> |
| | =Convertd Errors= |
| | {{KB|{{Unsupported}}|{{ZCS 8.0}}|{{ZCS 7.0}}|}} |
| | {{Archive}}{{WIP}}== Troubleshooting convertd errors == |
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| Problems with the conversion system can lead to mail being deferred by Postfix. Convertd problems can also cause errors when importing a file with the Import Wizard.
| | Convertd problems can also cause errors when importing a file with the Import Wizard. |
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| == Symptoms == | | == Symptoms == |
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| A malfunctioning convertd system will have many errors similar to the following in the /opt/zimbra/log/zimbra.log file:
| | From time to time convertd may generate many warnings similar to the following in the /opt/zimbra/log/zimbra.log: |
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| 2006-11-02 00:31:25,483 WARN [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif, | | 2006-11-02 00:31:25,483 WARN [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif, |
| Message-ID: <BAY111-F3632B5A627B742FBE3F22EA1F90@phx.gbl>) | | Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>) |
| com.zimbra.cs.mime.MimeHandlerException: cannot extract text | | com.zimbra.cs.mime.MimeHandlerException: cannot extract text |
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| These errors indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just moved aside without problems. | | These warnings indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just ignored without problems. |
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| If you see one of these, then you have a configuration problem:
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| Caused by: com.zimbra.cs.convert.ConversionException: Error loading shared library kvfilter.
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| Problems with convertd will also cause the following type of errors in your /var/log/zimbra.log file, if Postfix is accepting messages for your system:
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| Nov 2 04:41:26 myhost postfix/lmtp[29387]: F213E10BC2CE: to=<somebody@domain.com>,
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| relay=myhost.mydomain.com[192.168.1.100], delay=29088, status=deferred (host myhost.mydomain.com[192.168.1.100]
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| said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
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| Convertd problems seem to be most common on systems running CentOS and systems running 64-bit Red Hat Enterprise Linux.
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| == Solutions ==
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| Install the following libraries on your system:
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| compat-libstdc++-33
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| compat-libstdc++-296
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| On 64-bit systems, you will also have to get the 32-bit version of compat-libstdc++-33. On RHEL4, you do this by running:
| | {{Article Footer|Zimbra Collaboration 8.0, 7.0|11/2/2006}} |
| up2date compat-libstdc++-33 --arch=i386
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| This is in addition to the 64-bit version downloaded above.
| | [[Category:Troubleshooting Mailbox]] |
| | [[Category:Troubleshooting Migration]] |
| | [[Category:CentOS]] |
| | [[Category:RHEL]] |
- Zimbra Tech Center
- Community Sandbox
- Convertd Errors
Convertd Errors
KB 1741
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Last updated on 2015-07-11
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Last updated by Jorge de la Cruz
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Verified in: ZCS 8.0
ZCS 7.0
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- This article is a Community contribution and may include unsupported customizations.
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KB 1741
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Last updated on 2015-07-11
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- This article is a Community contribution and may include unsupported customizations.
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- This is archive documentation, which means it is not supported or valid for recent versions of Zimbra Collaboration.
- This article is a Work in Progress, and may be unfinished or missing sections.
Troubleshooting convertd errors
Convertd problems can also cause errors when importing a file with the Import Wizard.
Symptoms
From time to time convertd may generate many warnings similar to the following in the /opt/zimbra/log/zimbra.log:
2006-11-02 00:31:25,483 WARN [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif,
Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
com.zimbra.cs.mime.MimeHandlerException: cannot extract text
These warnings indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just ignored without problems.
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