Difference between revisions of "Convertd Errors"

(Changing/adding categories)
 
(5 intermediate revisions by 4 users not shown)
Line 1: Line 1:
== Troubleshooting convertd errors ==
+
{{BC|Community Sandbox}}
 +
__FORCETOC__
 +
<div class="col-md-12 ibox-content">
 +
=Convertd Errors=
 +
{{KB|{{Unsupported}}|{{ZCS 8.0}}|{{ZCS 7.0}}|}}
 +
{{Archive}}{{WIP}}== Troubleshooting convertd errors ==
  
Problems with the conversion system can lead to mail being deferred by Postfix.  Convertd problems can also cause errors when importing a file with the Import Wizard.
+
Convertd problems can also cause errors when importing a file with the Import Wizard.
  
 
== Symptoms ==
 
== Symptoms ==
  
A malfunctioning convertd system will have many errors similar to the following in the /opt/zimbra/log/zimbra.log file:
+
From time to time convertd may generate many warnings similar to the following in the /opt/zimbra/log/zimbra.log:
 +
 
 
   2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif,  
 
   2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif,  
 
   Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
 
   Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
 
   com.zimbra.cs.mime.MimeHandlerException: cannot extract text
 
   com.zimbra.cs.mime.MimeHandlerException: cannot extract text
  
These errors indicate that the conversion system cannot correctly handle an attachment.  They are not necessarily indicative of a problem with the configuration of your server or the convertd system.  There are many messages that are not parseable by convertd, and those are just moved aside without problems.
+
These warnings indicate that the conversion system cannot correctly handle an attachment.  They are not necessarily indicative of a problem with the configuration of your server or the convertd system.  There are many messages that are not parseable by convertd, and those are just ignored without problems.
 
 
If you see one of these, then you have a configuration problem:
 
  Caused by: com.zimbra.cs.convert.ConversionException: Error loading shared library kvfilter.
 
 
 
Problems with convertd will also cause the following type of errors in your /var/log/zimbra.log file, if Postfix is accepting messages for your system:
 
  Nov  2 04:41:26 myhost postfix/lmtp[29387]: F213E10BC2CE: to=<somebody@domain.com>,
 
  relay=myhost.mydomain.com[192.168.1.100], delay=29088, status=deferred (host myhost.mydomain.com[192.168.1.100]
 
  said: 451 4.0.0 Temporary message delivery failure try again (in reply to end of DATA command))
 
 
 
Convertd problems seem to be most common on systems running CentOS and systems running 64-bit Red Hat Enterprise Linux.
 
 
 
== Solutions ==
 
 
 
Install the following libraries on your system:
 
  compat-libstdc++-33
 
  compat-libstdc++-296
 
 
 
On 64-bit systems, you will also have to get the 32-bit version of compat-libstdc++-33.  On RHEL4, you do this by running:
 
  up2date compat-libstdc++-33 --arch=i386
 
 
 
This is in addition to the 64-bit version downloaded above.
 
  
{{Article Footer|unknown|11/2/2006}}
+
{{Article Footer|Zimbra Collaboration 8.0, 7.0|11/2/2006}}
  
 
[[Category:Troubleshooting Mailbox]]
 
[[Category:Troubleshooting Mailbox]]

Latest revision as of 16:49, 11 July 2015

Convertd Errors

   KB 1741        Last updated on 2015-07-11  




0.00
(0 votes)

Troubleshooting convertd errors

Convertd problems can also cause errors when importing a file with the Import Wizard.

Symptoms

From time to time convertd may generate many warnings similar to the following in the /opt/zimbra/log/zimbra.log:

 2006-11-02 00:31:25,483 WARN  [LmtpServer-22] [] ParsedMessage - Parse error on MIME part 2 (image/gif, 
 Message-ID: <DQW111-F3632B2C627C811FBE3F22EA1F90@dom.com>)
 com.zimbra.cs.mime.MimeHandlerException: cannot extract text

These warnings indicate that the conversion system cannot correctly handle an attachment. They are not necessarily indicative of a problem with the configuration of your server or the convertd system. There are many messages that are not parseable by convertd, and those are just ignored without problems.

Verified Against: Zimbra Collaboration 8.0, 7.0 Date Created: 11/2/2006
Article ID: https://wiki.zimbra.com/index.php?title=Convertd_Errors Date Modified: 2015-07-11



Try Zimbra

Try Zimbra Collaboration with a 60-day free trial.
Get it now »

Want to get involved?

You can contribute in the Community, Wiki, Code, or development of Zimlets.
Find out more. »

Looking for a Video?

Visit our YouTube channel to get the latest webinars, technology news, product overviews, and so much more.
Go to the YouTube channel »

Jump to: navigation, search