Connect tab not visible: Difference between revisions

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=Zimbra-Connect tab not visible =  
=Zimbra-Connect tab not visible in webclient =  
<hr>
<hr>
{{KB|{{ZC}}|{{ZCS 8.8}}||||}}  
{{KB|{{ZC}}|{{ZCS 9.0}}|{{ZCS 8.8}}||}|}}
 
{{WIP}}   
{{WIP}}   




====Problem====
====Problem====
Zimbra-Connect tab not visible.
Zimbra-Connect tab not visible in webclient.


====Solution====
====Solution====
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1. Check if connect package is installed on the server  
1. Check if connect package is installed on the server  
'''For Ubuntu'''
<br>'''For Ubuntu'''
<pre>
<pre>
dpkg -l | grep connect
dpkg -l | grep connect
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</pre>
</pre>


3. Check if connect server is running with the below command
3. Check if connect service is running with the below command
<pre>
<pre>
zxsuite connect getServices
zxsuite connect getServices
</pre>
</pre>


4. Check if the connect zimlet is enabled on the COS level
4. Check if the connect zimlet is enabled on the COS level as below


[[File:cos.PNG|600px|middle]]
[[File:cos.PNG|600px|middle]]


5. If the above checks are performed then need to check what error is present in the browser debug console. To enable the debug console press the F12 key of the  
5. If the above checks are performed then need to check what error is present in the browser debug console. To enable the debug console login to the webclient and press the F12 key of the keyboard.  
keyboard.
 
If in the debug console 404 errors are present, it's likely a symptom of proxy configuration issues.


[[File:404.PNG|600px|middle]]
[[File:404.PNG|600px|middle]]


To fix this problem set zimbraPublicServiceHostname, zimbraPublicServiceProtocol, and zimbraPublicServicePort on Domain or Global level configuration as below
If in the debug console 404 errors are present, it's likely a symptom of proxy configuration issues.To fix this problem set '''zimbraPublicServiceHostname''', '''zimbraPublicServiceProtocol''', and '''zimbraPublicServicePort''' on Domain or Global level configuration as below


Steps for Global Level Config
Steps for Global Level Config
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</pre>
</pre>


Once fixed these parameters, regenerate the reverse proxy scripts by running /opt/zimbra/libexec/zmproxyconfgen and then reload the reverse proxy scripts by running zmproxyctl restart.
Once fixed these parameters, regenerate the reverse proxy scripts by running '''/opt/zimbra/libexec/zmproxyconfgen''' and then reload the reverse proxy scripts by running '''zmproxyctl restart'''.
 
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:: This is a double indent
This [https://www.mediawiki.org/wiki/Help:Formatting external link] contains more information about formatting.  


{{SubmittedBy|Nagesh Bhagwat}}
{{SubmittedBy|Nagesh Bhagwat}}


{{Article Footer|ZCS 8.8|2020-04-13}}
{{Article Footer|ZCS 8.8|2020-04-13}}

Latest revision as of 09:52, 7 July 2021

Zimbra-Connect tab not visible in webclient


   KB 24316        Last updated on 2021-07-7  




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Problem

Zimbra-Connect tab not visible in webclient.

Solution

The following steps need to be performed to troubleshoot the Zimbra-Connect tab visibility issue.

1. Check if connect package is installed on the server
For Ubuntu

dpkg -l | grep connect

For RHEL

rpm -qa | grep connect

2. Check if connect zimlet is installed

zmzimletctl  listZimlets | grep 

3. Check if connect service is running with the below command

zxsuite connect getServices

4. Check if the connect zimlet is enabled on the COS level as below

Cos.PNG

5. If the above checks are performed then need to check what error is present in the browser debug console. To enable the debug console login to the webclient and press the F12 key of the keyboard.

404.PNG

If in the debug console 404 errors are present, it's likely a symptom of proxy configuration issues.To fix this problem set zimbraPublicServiceHostname, zimbraPublicServiceProtocol, and zimbraPublicServicePort on Domain or Global level configuration as below

Steps for Global Level Config

su - zimbra 
zmprov mcf zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov mcf zimbraPublicServiceProtocol https
zmprov mcf zimbraPublicServicePort 443
zmcontrol restart


Steps for Domain Level Config

su - zimbra 
zmprov md DOMAIN.COM zimbraPublicServiceHostname MAIL.DOMAIN.COM
zmprov md DOMAIN.COM zimbraPublicServiceProtocol https
zmprov md DOMAIN.COM zimbraPublicServicePort 443
zmcontrol restart

Once fixed these parameters, regenerate the reverse proxy scripts by running /opt/zimbra/libexec/zmproxyconfgen and then reload the reverse proxy scripts by running zmproxyctl restart.

Submitted by: Nagesh Bhagwat
Verified Against: ZCS 8.8 Date Created: 2020-04-13
Article ID: https://wiki.zimbra.com/index.php?title=Connect_tab_not_visible Date Modified: 2021-07-07



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