Difference between revisions of "ClamAV DB update leads to **UNCHECKED** in all messages"

(Created page with "{{BC|Certified}} __FORCETOC__ <div class="col-md-12 ibox-content"> =ClamAV DB Update leads to **UNCHECKED** in all messages = {{KB|{{ZC}}|{{ZCS 8.0}}|{{ZCS 7.0}}||}} {{WIP}}...")
 
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* '''ZCS 8.0.7+, 8.6 and 8.7 are not affected.'''
 
* '''ZCS 8.0.7+, 8.6 and 8.7 are not affected.'''
  
Manually regenerating the DB leads to the following error:
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<div class="alert alert-danger fade in"> <p> <strong>Manually update of the db causes a memory allocation error and fills up the logs</strong> </p> </div>
 +
 
 +
Try to manually regenerating the DB leads to the following error:
 
<pre>[zimbra@zcs806 ~]$ /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf
 
<pre>[zimbra@zcs806 ~]$ /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf
 
ClamAV update process started at Sat Oct 22 18:25:14 2016
 
ClamAV update process started at Sat Oct 22 18:25:14 2016
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==Additional Content==
 
==Additional Content==
* No related content
+
* If you are affected by this issue, and need help to Upgrade, please contact [https://www.zimbra.com/support/expert-services-offered/ Zimbra Professional Services] team, and ask for the Zimbra Collaboration Upgrade Assessment
  
 
{{Article Footer|Zimbra Collaboration 8.0.6 and below|22/10/2016}}
 
{{Article Footer|Zimbra Collaboration 8.0.6 and below|22/10/2016}}
 
{{NeedSME|Jorge|Shashank|Copyeditor}}
 
{{NeedSME|Jorge|Shashank|Copyeditor}}

Revision as of 17:39, 22 October 2016

ClamAV DB Update leads to **UNCHECKED** in all messages

   KB 23064        Last updated on 2016-10-22  




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Purpose

A recent update to ClamAV's DB causes clam to not start up, leading to emails being marked as '**UNCHECKED**'

This affects ClamAV version 0.97.8, and therefore the Zimbra versions affected are 8.0.6 and below, including 7.x.

  • ZCS 8.0.7+, 8.6 and 8.7 are not affected.

Manually update of the db causes a memory allocation error and fills up the logs

Try to manually regenerating the DB leads to the following error:

[zimbra@zcs806 ~]$ /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf
ClamAV update process started at Sat Oct 22 18:25:14 2016
WARNING: Your ClamAV installation is OUTDATED!
WARNING: Local version: 0.97.8-broken-compiler Recommended version: 0.99.2
DON'T PANIC! Read http://www.clamav.net/support/faq
Downloading main.cvd [100%]
main.cvd updated (version: 57, sigs: 4218790, f-level: 60, builder: amishhammer)
Downloading daily.cvd [100%]
ERROR: During database load : WARNING: [LibClamAV] mpool_malloc(): Attempt to allocate 8388608 bytes. Please report to http://bugs.clamav.net [...] WARNING: [LibClamAV] mpool_malloc(): Attempt to allocate 8388608 bytes. Please report to http://bugs.clamav.net
WARNING: Database successfully loaded, but there is stderr output
daily.cvd updated (version: 22410, sigs: 761318, f-level: 63, builder: neo)
Downloading bytecode.cvd [100%]
bytecode.cvd updated (version: 283, sigs: 53, f-level: 63, builder: neo)
Database updated (4980161 signatures) from db.us.clamav.net (IP: 69.163.100.14)

Resolution

The only fix for now is upgrade to at least Zimbra Collaboration 8.0.9, but we encourage you to upgrade to Zimbra Collaboration 8.6 and the latest Patch.

Our Technical Support Engineers might have found a workaround by disable the antivirus:

zmprov ms `zmhostname` -zimbraServiceEnabled antivirus
zmcontrol restart

But this workaround will let your Zimbra Collaboration Platform without an Antivirus, and we don't recommend it.

Additional Content

  • If you are affected by this issue, and need help to Upgrade, please contact Zimbra Professional Services team, and ask for the Zimbra Collaboration Upgrade Assessment
Verified Against: Zimbra Collaboration 8.0.6 and below Date Created: 22/10/2016
Article ID: https://wiki.zimbra.com/index.php?title=ClamAV_DB_update_leads_to_**UNCHECKED**_in_all_messages Date Modified: 2016-10-22



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Wiki/KB reviewed by Jorge Shashank Copyeditor Last edit by Jorge de la Cruz
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