ClamAV DB update leads to **UNCHECKED** in all messages: Difference between revisions
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=ClamAV DB Update leads to **UNCHECKED** in all messages = | =ClamAV DB Update leads to **UNCHECKED** in all messages = | ||
{{KB|{{ZC}}|{{ZCS 8.0}}|{{ZCS 7.0}}||}} | {{KB|{{ZC}}|{{ZCS 8.0}}|{{ZCS 7.0}}||}} | ||
==Purpose== | ==Purpose== | ||
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==Resolution== | ==Resolution== | ||
The | The recommended resolution is '''[https://www.zimbra.com/downloads/ upgrade]''' to at least [https://www.zimbra.com/downloads/ Zimbra Collaboration 8.6 with the latest Patch] | ||
===Disabling the antivirus=== | |||
You can follow a workaround by disable the antivirus: | |||
zmprov ms `zmhostname` -zimbraServiceEnabled antivirus | zmprov ms `zmhostname` -zimbraServiceEnabled antivirus | ||
zmcontrol restart | zmcontrol restart | ||
But this workaround will let your Zimbra Collaboration Platform without an Antivirus, and we don't recommend it. | But this workaround will let your Zimbra Collaboration Platform without an Antivirus, and we don't recommend it. | ||
===Manual upgrade of ClamAV component | |||
For those who doesn't want to upgrade at the moment, you can follow the next wiki article, and do a [[ClamAV_-_Updating_clamd_for_releases_earlier_than_ZCS_8.0.6#Manual_ClamAV_component_upgrade|manual upgrade of your ClamAV component ]] | |||
==Additional Content== | ==Additional Content== |
Revision as of 23:06, 23 October 2016
ClamAV DB Update leads to **UNCHECKED** in all messages
Purpose
A recent update to ClamAV's DB causes clam to not start up, leading to emails being marked as '**UNCHECKED**'
This affects ClamAV version 0.97.8, and therefore the Zimbra versions affected are 8.0.6 and below, including 7.x.
- ZCS 8.0.7+, 8.6 and 8.7 are not affected.
Manually update of the db causes a memory allocation error and fills up the logs
Try to manually regenerating the DB leads to the following error:
[zimbra@zcs806 ~]$ /opt/zimbra/clamav/bin/freshclam --config-file=/opt/zimbra/conf/freshclam.conf ClamAV update process started at Sat Oct 22 18:25:14 2016 WARNING: Your ClamAV installation is OUTDATED! WARNING: Local version: 0.97.8-broken-compiler Recommended version: 0.99.2 DON'T PANIC! Read http://www.clamav.net/support/faq Downloading main.cvd [100%] main.cvd updated (version: 57, sigs: 4218790, f-level: 60, builder: amishhammer) Downloading daily.cvd [100%] ERROR: During database load : WARNING: [LibClamAV] mpool_malloc(): Attempt to allocate 8388608 bytes. Please report to http://bugs.clamav.net [...] WARNING: [LibClamAV] mpool_malloc(): Attempt to allocate 8388608 bytes. Please report to http://bugs.clamav.net WARNING: Database successfully loaded, but there is stderr output daily.cvd updated (version: 22410, sigs: 761318, f-level: 63, builder: neo) Downloading bytecode.cvd [100%] bytecode.cvd updated (version: 283, sigs: 53, f-level: 63, builder: neo) Database updated (4980161 signatures) from db.us.clamav.net (IP: 69.163.100.14)
Resolution
The recommended resolution is upgrade to at least Zimbra Collaboration 8.6 with the latest Patch
Disabling the antivirus
You can follow a workaround by disable the antivirus:
zmprov ms `zmhostname` -zimbraServiceEnabled antivirus zmcontrol restart
But this workaround will let your Zimbra Collaboration Platform without an Antivirus, and we don't recommend it.
===Manual upgrade of ClamAV component For those who doesn't want to upgrade at the moment, you can follow the next wiki article, and do a manual upgrade of your ClamAV component
Additional Content
- If you are affected by this issue, and need help to Upgrade, please contact Zimbra Professional Services team, and ask for the Zimbra Collaboration Upgrade Assessment