Difference between revisions of "Cannot save Outlook account settings"

 
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=== <h1>Cannot save Outlook account settings</h1> ===
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=Cannot save Outlook account settings when using AD or other external auth=
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{{KB|{{ZC}}|{{ZCS 8.8}}|{{ZCS 8.7}}|{{ZCS 8.6}}|{{ZCS 8.5}}|}}
  
 
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====Problem====
<h2>Problem: </h2> Cannot save Outlook account settings
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Cannot save Outlook account settings
  
 
Setup:  
 
Setup:  
Windows 10<br>
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Windows 10, Outlook 2013, 2016, ZCO v8.6+, AD or Possibly Samba PDC<br>
Outlook 2013, 2016<br>
 
ZCO v8.6<br>
 
AD or Possibly Samba PDC<br>
 
<br>
 
  
 
When configuring ZCO/Outlook account information you may see the following errors:
 
When configuring ZCO/Outlook account information you may see the following errors:
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<h2>Solution: </h2>
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====Solution====
  
 
Sometimes Outlook has problems, when configured through AD or Samba domains, saving locally.  In order to allow saving local settings, please try the following registry edit:
 
Sometimes Outlook has problems, when configured through AD or Samba domains, saving locally.  In order to allow saving local settings, please try the following registry edit:
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  HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb"  
 
  HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb"  
  
Once you update that registry key, try re-configuring your Zimbra profile
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Once you update that registry key, try re-configuring your Zimbra profile.
  
  
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Submitted by:  Michael Cotter
 
Submitted by:  Michael Cotter
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{{Article Footer|ZCS 8.8, 8.7, 8.6|08/08/2017}}

Latest revision as of 13:09, 15 May 2018

Cannot save Outlook account settings when using AD or other external auth

   KB 23290        Last updated on 2018-05-15  




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Problem

Cannot save Outlook account settings

Setup: Windows 10, Outlook 2013, 2016, ZCO v8.6+, AD or Possibly Samba PDC

When configuring ZCO/Outlook account information you may see the following errors:

Errors:

"You can not save any changes. The path to store the files ZDB not specified or is not accessible. If you have selected the storage of ZDB files in a folder outside, be sure to specify the correct path to that folder."
OR 
"You can not save any changes. impossible to complete the action."


Solution

Sometimes Outlook has problems, when configured through AD or Samba domains, saving locally. In order to allow saving local settings, please try the following registry edit:

Create or set a new registry DWORD value, named ProtectionPolicy, value 1, to enable local backup of the MasterKey instead of requiring a RWDC in the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb" 

Once you update that registry key, try re-configuring your Zimbra profile.



Submitted by: Michael Cotter

Verified Against: ZCS 8.8, 8.7, 8.6 Date Created: 08/08/2017
Article ID: https://wiki.zimbra.com/index.php?title=Cannot_save_Outlook_account_settings Date Modified: 2018-05-15



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