Difference between revisions of "Cannot save Outlook account settings"

(Created page with "=== <h1>Cannot save Outlook account settings</h1> === <hr> <br> <h2>Problem: </h2> Cannot save Outlook account settings Setup: Windows 10<br> Outlook 2013, 2016<br> ZCO v8...")
 
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When configuring ZCO/Outlook account information you may see the following errors:
 
When configuring ZCO/Outlook account information you may see the following errors:
  
'''Errors:'''
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'''Errors:'''<br>
“You can not save any changes. The path to store the files ZDB not specified or is not accessible. If you have selected the storage of ZDB files in a folder outside, be sure to specify the correct path to that folder or "You can not save any changes. impossible to complete the action.
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"You can not save any changes. The path to store the files ZDB not specified or is not accessible. If you have selected the storage of ZDB files in a folder outside, be sure to specify the correct path to that folder."
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OR
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"You can not save any changes. impossible to complete the action."
  
  
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Sometimes Outlook has problems, when configured through AD or Samba domains, saving locally.  In order to allow saving local settings, please try the following registry edit:
 
Sometimes Outlook has problems, when configured through AD or Samba domains, saving locally.  In order to allow saving local settings, please try the following registry edit:
  
"Create or set a new registry DWORD value, named ProtectionPolicy, value 1, to enable local backup of the MasterKey instead of requiring a RWDC in the following registry subkey:
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Create or set a new registry DWORD value, named ProtectionPolicy, value 1, to enable local backup of the MasterKey instead of requiring a RWDC in the following registry subkey:
  
<pre>HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb"</pre>
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HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb"  
  
 
Once you update that registry key, try re-configuring your Zimbra profile
 
Once you update that registry key, try re-configuring your Zimbra profile
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Michael Cotter
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Submitted by:  Michael Cotter

Revision as of 10:57, 21 August 2017

Cannot save Outlook account settings




Problem:

Cannot save Outlook account settings

Setup: Windows 10
Outlook 2013, 2016
ZCO v8.6
AD or Possibly Samba PDC

When configuring ZCO/Outlook account information you may see the following errors:

Errors:

"You can not save any changes. The path to store the files ZDB not specified or is not accessible. If you have selected the storage of ZDB files in a folder outside, be sure to specify the correct path to that folder."
OR 
"You can not save any changes. impossible to complete the action."


Solution:

Sometimes Outlook has problems, when configured through AD or Samba domains, saving locally. In order to allow saving local settings, please try the following registry edit:

Create or set a new registry DWORD value, named ProtectionPolicy, value 1, to enable local backup of the MasterKey instead of requiring a RWDC in the following registry subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb" 

Once you update that registry key, try re-configuring your Zimbra profile



Submitted by: Michael Cotter

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