Blackberry Calendar Appointments and Address Book Sync Issues

Revision as of 15:02, 23 June 2009 by Abhullar (talk | contribs)

Symptoms: Calendar appointments and/or Address Book sync issues with Zimbra server, while messages are syncing normally.

Appointments/contacts created in Blackberry Device do not sync with Zimbra Server

 - Stop Blackberry Controller Service
 - Start MS Outlook 2007
 - Does it prompts you to choose a profile? If it does not, this needs to be corrected.  
 - Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile.
 - Choose the BlackberryServer profile to start Outlook
 - Open one of the user's store experiencing this issue and confirm if Appointments and Address Books are synced in Outlook.

If appointments/contacts are not synced in the Outlook profile, enable ZCB logs and provide both ZCB and BES logs to Zimbra Support.

Synchronization of calendar items originated from BB device to ZCS may take long time

If none of the above corrects Appointments/Address Book synchronization rebuild ZCB

 - Stop Blackberry Controller service
 - Open Windows Task Manager
 - Make sure Outlook.exe and CalHelper.exe are not running.  Stop processes if necessary
 - Open Control Panels - Add/Remove Programs and select Zimbra Connector for BES
 - Choose change option and select option to repair ZCB
 - Start Blackberry Controller service
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