Blackberry Calendar Appointments and Address Book Sync Issues
Symptoms: Calendar appointments and/or Address Book sync issues with Zimbra server, while messages are syncing normally.
Appointments/contacts created in Blackberry Device do not sync with Zimbra Server
- Stop Blackberry Controller Service - Start MS Outlook 2007 - Does it prompts you to choose a profile? If it does not, this needs to be corrected. - Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile. - Choose the BlackberryServer profile to start Outlook - Open one of the user's store experiencing this issue and confirm if Appointments and Address Books are synced in Outlook.
If appointments/contacts are not synced in the Outlook profile, enable ZCB logs and provide both ZCB and BES logs to Zimbra Support.