Blackberry Calendar Appointments and Address Book Sync Issues

Revision as of 16:15, 15 June 2009 by Abhullar (talk | contribs) (New page: == Symptoms: Calendar appointments and/or Address Book sync issues with Zimbra server, while messages are syncing normally. == '''Appointments/contacts created in Blackberry Device do n...)

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Symptoms: Calendar appointments and/or Address Book sync issues with Zimbra server, while messages are syncing normally.

Appointments/contacts created in Blackberry Device do not sync with Zimbra Server

 - Stop Blackberry Controller Service
 - Start MS Outlook 2007
 - Does it prompts you to choose a profile? If it does not, this needs to be corrected.  
 - Make sure the BlackberryManager and BlackberryServer profiles are set to 'Prompt' to choose a profile.
 - Choose the BlackberryServer profile to start Outlook
 - Open one of the user's store experiencing this issue and confirm if Appointments and Address Books are synced in Outlook.

If appointments/contacts are not synced in the Outlook profile, enable ZCB logs and provide both ZCB and BES logs to Zimbra Support.

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