Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

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Amavisd not starting after upgrade from v8.0.x to higher versions(8.5.x,8.6.x and 8.7.x)

   KB 23253        Last updated on 2018-05-15  




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Problem :

After upgrade Amavisd does not start and zimbra.log shows the following errors.

Not able to start Amavis services, error : 
Dec 21 10:02:29 server amavis[7787]: initializing Mail::SpamAssassin (0) 
Dec 21 10:02:29 server amavis[7787]: (!!)TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'? 
Dec 21 10:02:29 server amavis[7787]: (!)_DIE: Suicide () TROUBLE in pre_loop_hook: config: no rules were found! Do you need to run 'sa-update'?

Solution :

The problem occurs due to the problems with the SpamAssassin database. To resolve this, we'll have to update the database.

  • If the server has Internet access then running sa-update will resolve the issue:
su - zimbra

In 8.7 and prior:

/opt/zimbra/zimbramon/bin/sa-update -D
zmamavisdctl restart

In 8.8+:

/opt/zimbra/common/bin/sa-update -D
zmamavisdctl restart
  • If the server is an isolated network, we'll regenerate the database:
    • Check “state” directory in “/opt/zimbra/data/spamassassin/”
    • If the “state” directory is present, then move it to some other location and restart Amavisd service.
mv /opt/zimbra/data/spamassassin/state /tmp/state  
zmamavisdctl restart
Verified Against: Zimbra Collaboration 8.7, 8.6, 8.5 Date Created: 17/07/2017
Article ID: https://wiki.zimbra.com/index.php?title=Amavisd_not_starting_after_upgrade_from_v8.0.x_to_higher_versions(8.5.x,8.6.x_and_8.7.x) Date Modified: 2018-05-15



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